Manager, Legal Assistants

Our Office Operations team is at the heart of ensuring the smooth and efficient functioning of the Firm’s day-to-day operations. Our team manages the infrastructure, systems and services —both globally and locally—relating to our office workplaces, onsite and remote operational services, security, safety and a range of other areas. We provide PA support and manage document production, translation and travel services.

Our team is responsible for our client-facing areas across the Firm, always seeking to ensure that clients and other visitors have an experience that is world-class. We also take the lead in running our day-to-day operations in the most environmentally sustainable way possible.

• Lead and manage a team of Legal Assistants and Senior Legal Support Specialists by providing mentorship, supporting professional growth, and overseeing performance management.
• Monitor utilization and prepare monthly team utilization analysis for Director review.
• Make recommendations for hiring/staffing.
• Assist in the interviewing process.
• Design and coordinate orientation and training schedules to effectively onboard new employees and ensure their smooth integration into the Firm.
• Manage the performance of Legal Assistants and make recommendations to the Director of Legal Assistants regarding performance issues, coaching needs, and any appropriate disciplinary action.
• Coordinate with internal legal teams and relevant stakeholders to ensure efficient case handling.
• Staff requests from attorneys and Legal Assistants for long‑term and short‑term assignments.
• Check‑in regularly with attorney teams to ensure that their needs are being met.
• Serve as a resource for attorneys across all offices on matters related to Legal Assistants and client support.
• Review and approve hourly/contract legal assistant clerk/contract attorney timesheets as needed.
• Monitor diary submissions of Legal Assistants for accuracy and timeliness of submission.
• Review, approve, monitor and analyze legal assistant overtime reports.
• Design and present seminars and training materials for Legal Assistants to maintain and update skills.
• Guide and educate Associates on the effective and appropriate use of Legal Assistant support.
• Evaluate and identify technology requirements to support litigation‑related activities.
• Assess and recommend technology improvements to enhance the efficiency and quality of Legal Assistants’ work product.
• Monitor and enforce ethical screens/inclusionary screens relating to Legal Assistant staffing.
• Participate in the evaluation process and goal setting of Legal Assistants.
• Make compensation recommendations.
• Liaise with the Practice Technology group and litigation service providers regarding products, services and technology resources.
• Participate in weekly conference calls and bi‑weekly workshop with Managers and Director of Legal Assistants.
• Attend educational sessions relating to the practice groups and HR topics.
• Perform client billable work as needed/requested.
• Manage special requests, including translations services, court reporters and retrieval and legalization of documents.
• Assist with the planning and organizing of Legal Assistant functions.
• Participate in yearly Legal Assistant management teambuilding and planning session.
• Participate in local professional association focusing on Legal Assistant education and management.

• Minimum 3-5 years as a Legal Assistant Manager
• College degree from four‑year college or university.
• Previous experience as a Litigation Legal Assistant and 3-5 years as a Legal Assistant Manager.
• Superior presentation, writing, and oral communication skills.
• Outstanding relationship‑building skills and personable approach.
• Ability to handle, prioritize, and complete…