Multi-Unit Team Leader

Overview

Join to apply for the Multi-Unit Team Leader role at H&R Block
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At H&R Block, we believe in the power of people helping people. Our defining purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a high performing, connected culture, where everyone feels like they belong.

• Provide leadership over three H&R Block tax offices; lead customer-centric teams to accelerate seasonal tax business.
• Front-line manager responsible for leadership and development of associates, delivering an outstanding client experience, and achieving office growth objectives for three tax offices. Prior tax preparation experience is not required.
• Start with a flexible part-time schedule in the fall; transition to full-time January–April, including evenings and weekends as needed. This role is in-person.
• Travel between offices as required.
• Prepare tax returns as needed, upon successful completion of the Income Tax Course or Tax Knowledge Assessment.

• Manage office staffing, operations, and logistics for multiple offices with support from Associate Team Leaders
• Partner with the District General Manager (DGM) to create and implement office-level growth plans and client growth targets, including developing local partnerships and managing office community involvement
• Assist DGM in recruiting and interviewing candidates for tax office associate positions
• Conduct timely performance reviews and collaborate with Associate Relations Center to resolve issues
• Build an engaging team environment across all offices by training and coaching associates
• Lead daily team meetings and communicate essential information to tax office associates
• Create associate work schedules across all offices and ensure accurate timekeeping and labor management
• Travel between offices as required
• Prepare tax returns as needed, after completing required Tax courses (as applicable)

• People management experience with the ability to grow and develop associates
• Aptitude for growth plan execution and leading toward a growth culture
• Strong decision-making and ability to perform in a fast-paced environment with minimal supervision
• Strong interpersonal and communication skills and a customer-centric mindset
• Computer proficiency with MS Office
• Bachelor’s degree in a related field, or high school diploma with equivalent experience
• Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns)

We invest in our people by supporting their total well-being. Our benefit offerings help associates plan for health, wellbeing and financial wellness needs.

• Employee Assistance Program with Health Advocate
• Wellbeing program, Better You
• Neurodiversity and caregiver support
• Discounts on everyday items and services
• Medical Coverage, 401k and Employee Stock Purchase Plan (eligibility requirements apply)

We are committed to a connected culture where trust, care and connections help everyone feel safe to bring their authentic self to work and belong to a larger team. You will be in an exceptional work environment recognized globally on Best Companies lists.

H&R Block is an equal opportunity employer. We celebrate diversity in the workplace.