Multi-Unit Team Leader

Overview

Join to apply for the Multi-Unit Team Leader role at H&R Block
.

This role provides leadership over three H&R Block tax offices, guiding customer-centric teams to accelerate seasonal tax business. The position is not remote and requires in-person work. A flexible part-time schedule begins in the fall to prepare for the busy tax season, with a transition to full-time from January to April, including possible evening and weekend hours.

Responsibilities and qualifications are described below. Prior tax preparation experience is not required to apply for the leadership role.

It would be even better if you also had…

• Lead and develop associates across multiple offices, delivering an outstanding client experience and achieving office growth objectives for three tax offices.
• Manage office staffing, operations, and logistics for multiple offices with support from Associate Team Leaders.
• Partner with the District General Manager (DGM) to create and implement office-level growth plans and client growth targets, including developing local partnerships and managing office community involvement.
• Assist DGM in recruiting and interviewing candidates for tax office associate positions.
• Conduct timely performance reviews and partner with the Associate Relations Center to resolve issues and address performance concerns.
• Build an engaging team environment across all offices by training and coaching associates and recognizing outstanding contributions.
• Lead daily team meetings and communicate essential information to tax office associates.
• Create associate work schedules across all offices and ensure accurate timekeeping and labor management for associates in all offices.
• Travel between offices as required.
• Prepare tax returns as needed, upon successful completion of the Income Tax Course or Tax Knowledge Assessment (where applicable).

• People management experience, with the ability to grow and develop associates.
• Aptitude for growth plan execution and leading towards a growth culture.
• Strong decision-making and judgment skills; able to perform in a fast-paced environment with minimal supervision.
• Strong interpersonal and communication skills with a customer-centric mindset.
• Computer proficiency with MS Office.
• Bachelor’s degree in a related field, or a high school diploma with the equivalent experience.
• Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (where applicable).

• Employee Assistance Program with Health Advocate.
• Wellbeing program, Better You, to help you build healthy habits.
• Neurodiversity and caregiver support available to you and your family.
• Various discounts on everyday items and services.
• Medical Coverage, 401k Retirement Savings Plan, and Employee Stock Purchase Plan (eligibility applies).
• Benefits information available at

H&R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

We are committed to a Connected Culture where trust, care, and connections help everyone belong as part of a larger team. You will be in an exceptional work environment recognized on Best Companies lists, with colleagues who support each other’s growth.

Enrollment in or completion of the H&R Block Income Tax Course or Tax Knowledge Assessment is not a guarantee of employment.

• Seniority level:
  Not Applicable
• Employment type:
  
  Full-time
• Job function:
  Information Technology
• Industries:
  Retail

Location:

Sitka, KY

Salary: $92,650.00-$

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