Development Manager

Position: Growth & Development Manager
Location: Headquarters

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We’re committed to bringing passion and customer focus to the business. It’s fun to work in a company where people truly BELIEVE in what they’re doing!

Position Summary

The Growth & Development Manager works in partnership with the District Director to develop and implement strategies to drive growth initiatives and operational readiness throughout the market. The Growth and Development Manager will have a track record of developing talent, utilizing data to inform operations and coaching, a deep knowledge of consumer need for products that enable financial stability and growth, and demonstrated ability to deliver results.

Principle

Duties And Responsibilities

• Willingness and ability to exhibit Wellby Core Values every day.
• Works with purpose and is driven to provide the best team member experience.

Leadership

• Attract, hire, and develop a high-performing team responsible for retail channel advisement, including providing expertise and recommendations to deliver exceptional member and team member experiences.
• Provide coaching and insights that lead to an enduring organization, that providing exceptional experiences.
• Conduct quarterly professional development conversations with team members, discussing next quarter’s development goals.
• Champion change with the team and around the organization.
• Remove barriers between business units and collaborate cross-functionally.

Team Member Experience

• Ensure team members understand both how they contribute to the end-to-end member experience / financial success and how to provide exceptional member experiences.
• Create a work environment that supports innovation, creativity, teamwork, and diversity to enhance the organization’s ability to recruit and retain high caliber team members.
• Lead cross-functional manager teams that work on process improvements, recognition, leadership, and other related topics.

Advisor & Training

• Collaborate with Talent & Development to propose training materials to executive leadership that will assist the Branch team members in successfully delivering on business goals.
• Partner with Product Management and Digital to recommend best-in-class experiences for solutions.
• Collaborate with Risk, Accounting and other CU departments to ensure the RQA program improves operational effectiveness. Deliver recommendations to executive leadership.
• Contribute to the success of organizational initiatives that impact the Branches.
• Act as a Branch Subject Matter Expert (SME) in initiatives.

Branch Metrics, Tracking & Reporting

• Shared accountability for the performance of the District’s Branch performance against Key Performance Indicators.
• Partner with internal stakeholders and business analysts to develop reporting dashboards for leadership.
• Performs other duties as assigned.

Knowledge, Skills, And Abilities (KSA)

• Knowledge of Wellby’s organizational functions and general operating policies and procedures.
• Knowledge of secretarial practices and procedures, business English, spelling, and punctuation.
• Knowledge of personal computer, utilizing Microsoft Office Suite and other software’s.
• Knowledge of coaching best practices.
• Knowledge and a strong understanding of credit union operations, regulations, and financial products.
• Skilled in operating computer equipment and general office machines such as personal computers, copiers, projection equipment, audio/video, Microsoft Teams, Zoom Video Communications, and adding machines.
• Ability to communicate clearly and concisely, orally and in writing.
• Ability to work collaboratively and lead cross-functional teams.
• Ability to utilize data to inform operational change recommendations.
• Ability to efficiently understand and follow oral and written instructions, perform routine duties without close supervision, and establish and maintain effective working relationships with other team members.
• Ability to coordinate several concurrent activities simultaneously.
• Ability to exercise independent judgment.

Supervisory Responsibilities

The team member does not have supervisory responsibilities.

Complexity & Scope of Work

• The team member will ensure policies, procedures, and…