Business Support Representative Order Management

Business Support Representative Order Management

Job: 40847 |
Location : Lodz,Poland, hybrid work

Greater Chemistry – between People and Planet – it is our Purpose which leads company’s Strategy:

• We are shaping the future with our customers.

• We are accelerating innovation.

• We are leading the transition towards sustainability.

• We are building a culture of possibilities.
By joining us, you create an actual impact on sustainability, innovation, relations with the customers and development of your own career.

What will you be doing?

• Perform the daily/quarterly/yearly transactional activities, to meet the aligned SLA/KPIs/measurement.
• Follow the up-to-date operational procedures, adherence to the standardized process landscape.
• Ensure timely and transparent communication with internal/external customers and stakeholders, while proactively identifying potential issues and performing appropriate escalations to maintain operational continuity.
• Participate in and actively drive quality and continuous improvement initiatives, supporting and initiating process improvement projects, and proactively contributing creative ideas to enhance service quality and operational efficiency.
• Be proactive and creative in looking for new ideas for value creation for the customer
• Operational compliance on all regulatory, internal/external guidelines and support on audit activities.
• Act as a backup for other team member/s as per aligned back up structure. Ensure proper knowledge transfer between backups.
• Ensure all the up-to-date operational procedures are maintained, documented and executed, all the operations adherence to the standardized process landscape.

What are we looking for?

• University degree in Business Administration or Economics Sciences or relevant.
• 3+ years solid experience in the Order Managament area.
• Project Management experience will be an advantage.
• 2+ years SAP Module knowledge.
• Excellent knowledge of Excel.
• Knowledge of Power Bi will be an advantage.
• End-to-end process understanding & optimization.
• Strong skills on analytical mindset and problem solving, process-oriented and result driven, customer focus, change management.

What’s in it for you?

• Possibility to work in a Top Employer 2024 certified company.
• A rewarding challenge to further develop your skills in a professional work environment.
• An opportunity to be a part of the team with great enthusiasm for the business and for delivering top class services.
• Career development within our organization.
• Relocation packages.
• Internal and external trainings.
• Benefits such as sport card (Multisport), private health care, additional life insurance.
• Language courses.
• Performance related yearly bonus.
• Broad range of initiatives provided by Social Team (cultural, sporty, loan found, various contest, occasional bonuses etc.).
• Discount card for the various restaurants.
• Integrational team events.
• Possibility to participate in the charity activities.
• Excellent working conditions in Monopolis complex in Lodz (wheelchair accessible workplace).

Clariant is a Swiss-based global specialty chemicals company, which is concentrated and developed in three business units:
Care Chemicals, Catalysts and Adsorbents & Additives. Our purpose as a company is reflected in our tagline "Greater chemistry - between people and planet", which considers the principles of customer, innovation and people orientation, as well as a focus on creating solutions to foster sustainability in different industries by offering high-value and high-performance chemical specialties.
At Clariant, we believe that diversity, equity and inclusion are essential to our success. We strive to cultivate a workplace where all employees feel welcomed, respected, supported, and valued. Our diverse workforce allows us to tap into a wealth of perspectives, experiences, and capabilities that drive innovation. We are committed to ensuring equal opportunities for professional growth and advancement across all levels of the organization, based on objective criteria and regardless of gender, gender identity, race, ethnicity, religion, protected veteran status ,age, disability, sexual orientation or other aspects of diversity in accordance with the relevant governing laws.

By bringing together talented individuals with diverse backgrounds and viewpoints, we gain the agility to meet the evolving needs of our global customers and communities. Join our team to help advance our mission of fostering a culture of belonging where everyone can thrive.

We at Clariant are aware of our responsibility. Our purpose »Greater chemistry – between people and planet« describes the role we can play in the world if we align our thinking and all future decisions with it.