Team Leader, Management

Overview

Join to apply for the Team Leader role at H&R Block
.

• Provide leadership to a customer-centric team of associates and accelerate seasonal tax business by managing a single H&R Block tax office.
• Serve as the front-line manager to provide leadership and development of tax office associates, delivering an outstanding client experience, and achieving office growth objectives.
• Advance knowledge and skills by serving as a knowledgeable resource on tax topics and products for associates.
• Partner with District General Manager to create and implement office-level growth plans, including developing local partnerships and managing office community involvement.
• Assist in recruiting and interviewing candidates for tax office associate positions.
• Serve as point of contact for onsite escalated client service concerns and ensure clients are scheduled properly with conflicts resolved.
• Lead daily activities to ensure tax office work is completed on time with quality standards, priorities, and goals.
• Train and coach associates to execute on Service Standards and recognize outstanding contributions; lead daily team meetings and communicate essential information.
• Create associate work schedules, ensure accurate timekeeping and overtime management.
• Prepare tax returns, as required, and conduct timely performance reviews; partner with Associate Relations Center as needed.

• Experience in customer service, shift leadership, or similar roles; experience supervising or managing people.
• Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns).
• Annual completion of continuing education and ability to meet IRS and applicable state requirements.
• Computer proficiency with MS Office; ability to work independently with minimal supervision.
• High school diploma or equivalent or higher.
• Ability to work a flexible schedule and adapt to business needs.

• Wellbeing program and benefits aimed at health, wellbeing, and financial wellness.
• Employee Assistance Program and resources (e.g., health advocacy).
• Discounts on everyday items and services.
• Medical coverage, 401(k) retirement savings plan, and Employee Stock Purchase Plan (eligibility applies).
• Details at

H&R Block is committed to a connected culture where trust, care, and connections help everyone feel they belong. The company emphasizes a supportive environment and ongoing growth, with recognition on Best Companies lists. We are an equal opportunity employer and celebrate diversity in the workplace.

If you’re looking to make an impact, H&R Block is the place for you.

Note:

Enrollment in or completion of the H&R Block Income Tax Course or Tax Knowledge Assessment is neither an offer nor a guarantee of employment.