Airline Ramp Duty Manager, CVG

Airline Ramp Duty Manager, CVG – Trego‑Dugan Aviation Inc

Position overview:

The Ramp Duty Manager directs personnel within assigned functional areas of ramp services, oversees staffing, monitors discipline, ensures customer satisfaction, acts as liaison between leadership and upper management, and ensures compliance with security and regulatory requirements.

$60,000.00/yr - $70,000.00/yr

The work includes directing personnel within ramp services, overseeing staffing requirements, monitoring discipline/corrective action, ensuring customer satisfaction, acting as liaison, maintaining security programs, ensuring audit compliance, and administering fair practices.

• Ability to read, analyze, and interpret Trego‑Dugan Employee Handbook, airline policy and procedures manuals, and other relevant documents.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to interpret a variety of instructions in written, oral, diagram, or schedule form.
• Ability to lift 70 lbs.
• Ability to operate equipment and hold necessary licensing (if applicable).
• Reports to work on a regular and timely basis.

Two to five years of previous management or specialist supervisory experience in ramp service duties. Independent judgment and decision making skills required. Excellent interpersonal and communication skills. Familiarity with personal computer software helpful. Airline ramp services experience. College degree or equivalent experience. Ability to read, write, speak and understand English fluently.

• Plan, organize, direct, and participate in Ramp/Ground Service operations for both commercial and charter flights.
• Direct and train assigned Ground Operations Agents, maintain training records.
• Implement departmental policy and advise Lead Agents on policy issues.
• Coordinate Ground Operation/Ramp Service activities with air carrier personnel, station managers, and TSA representatives.
• Operate and maintain ground equipment such as aircraft loading bridges, baggage tugs, belt loaders, electric carts, lavatory carts, portable water carts, air starts, towbars, and portable stairs.
• Ensure compliance with FAA and TSA security regulations.
• Maintain emergency checklists and supplies.
• Prepare and submit verbal and written reports on ground service activities.
• Handle billing, payment data, cash handling, and ordering supplies.
• Be available to work various shifts, including swing, graveyard, weekends, and holidays.

• Direct and participate in daily Ground Operations/Ramp Service activities.
• Prepare timely written and verbal reports and training demonstrations.
• Follow oral and written instructions.
• Communicate effectively both verbally and in writing.
• Deal effectively and courteously with co‑workers and customers.
• Exercise sound, independent judgment.
• Analyze situations and problems with a results‑oriented focus.
• Resolve conflict effectively.
• Identify and evaluate solutions and implement action.
• Approach problem‑solving creatively and with a team orientation.
• Present an overall professional image.
• Perform the essential functions of the job without posing a threat to the health and safety of others.
• Model and promote acceptance and respect for differences among employees.
• Be pleasant, reliable, responsible, and dependable.
• Maintain composure and control emotions in high‑stress situations.
• Be willing to take on responsibilities and challenges.
• Be sensitive to others’ needs and feelings, and be helpful on the job.
• Develop one’s own ways of doing things in accordance with TDA/Airline policies.

Must be able to carry a 70‑pound suitcase from the floor to the front of the body with both hands for a distance; perform repetitive tasks, bend, squat, kneel, crawl, twist, and sustain positions for extended periods. Must have sufficient vision to perform essential duties safely.

Works indoors and outdoors with exposure to extreme weather,…