Director, Catastrophe Claims Operations

Under the direction of the VP-Catastrophe Operations, this Director of Catastrophe Operations – DESK, directs the overall catastrophe claims process for multiple groups or locations; ensures maximum profits by managing service delivery and controlling expenses; provides training and technical expertise to Catastrophe Managers and adjusters to ensure the overall optimization of the Desk claims program.

This leader will have a mastery level of experience in the technical aspects of the residential claims’ loss experience. The position will require strong to mastery level leadership competencies that will develop and deliver a result-driven operation. This position will be required to foster relationships and provide key leadership communication with a wide variety of stakeholders at varying levels and roles, including but not limited to Senior and Executive levels and insurance carrier product and program management.

This leader must also have a demonstrated record of leading a large property claims operation in delivery of key metrics focused on exceptional customer service and quality. Assists with Budgets & Planning;
Operational Efficiency;
Client Satisfaction;
Product Enhancement.

This is a full-time in-office position that requires local residency within reasonable commuting distance of Crawford’s Global Headquarters in Peachtree Corners, GA.