Aircraft Appearance Duty Manager

## Aircraft Appearance Duty Manager Apply:
In-Person:
Lithicum Heights, MD:
Full time:
Posted Yesterday:
R26 _004932
*
* Location:

** American Airlines BWI - AVN
** Pay Rate:
** Salary - Salary Plan, 60,000.00 USD Annual
*
* Work Shift:

**** Job Description
** We’re looking for a friendly, compassionate, leader to join our aviation services team!
Oversee aircraft appearance operations, including, but not limited to, the following: safety, servicing, and cleaning services for aircraft; and employee management
** Responsibilities
* ** Take full responsibility for delivering effective aircraft appearance operations to our customers.
* Lead, motivate, and manage team members to deliver on the Service Level Agreements (SLAs) with customers.
* Resolve customer service issues in a timely manner with tact and diplomacy.
* Proactively manage safety and security processes and procedures to comply with HHS operating standards.
● Take ownership for creating a progressive open-door culture by managing the performance and development of team members.
* Review key performance open-door indicators (KPIs) and convey necessary actions if needed.
* Recruit and hire new team members to meet service requirements.
* Understand contract requirements and customer expectations.
* Implement team member counseling and corrective action, including performance improvement plans, as needed.
* Monitor and/or conduct required training of team members.
* Plan and organize the most efficient use of resources to meet work requirements by analyzing equipment and team member work schedules.
**** Skills****
* ** Interpersonal

Skills:

** Ability to interact with individuals at all levels of the organization
* ** Communication:
** Effective written, spoken, and non-verbal communication as well as presentation skills
* ** Customer Service:
** Service-oriented mentality with a focus on exceeding expectations
* ** Professionalism:
** Maintain a positive and professional demeanor
* ** Decision Making:
** Ability to quickly make sound decisions and judgments
* ** Proactivity:
** Self-motivated with the ability to effectively prioritize projects and needs
* ** Team Player:
** Willingness to collaborate and provide support where needed to achieve outcomes
* ** Business Ethics:
** Demonstrate integrity, respect, and discretion in all business dealings
* ** Organization:
** Attention to detail and ability to effectively manage tasks in a fast-paced environment
**** Requirements
* **** 2 to 5 years of management experience
* Ability to work a flexible schedule that may include nights, weekends, and holidays
* Willing to work outside in all types of weather and in elevated noise levels within the airport environment.
* Have a valid driver's license and a clear Motor Vehicle Report (MVR)
* Extensive airport operational experience and a working knowledge base of budgetary and financial responsibilities
* Knowledge of applicable FAA and OSHA regulations
* Experience negotiating contracts
* Computer skills, including word processing, spreadsheets, email, and ordering platforms
* Must be willing to relocate for promotion opportunities
**** What We Offer
***** Paid time off (vacation and sick)
* Medical, dental, and vision insurance
* 401(k) with employer match
* Employee Assistance Program (EAP)
* Career development and ongoing training
**** Important to Know
***** Veterans and candidates with military experience are encouraged to apply.
* HHS is an Equal Employment Opportunity Employer committed to workplace diversity and inclusion.