Regional Director Operations

Location: Northern

Regional Director Operations## Regional Director Operations Apply:
Remote, Illinois:
Full time:
Posted Today:
RWellNow Urgent Care takes pride in creating an environment filled with meaningful work and opportunities by investing in our colleagues. We offer competitive salaries and a comprehensive benefits package which includes numerous continuing education options. Well Now has over 150 clinics and we are continuing to grow! That means our colleagues can transfer facilities in any of the markets we serve.

We are committed to offering our patients the best care by adding talented healthcare professionals.  Regional Director Operations (RDOs), support the operations, growth, and development of their assigned region. They oversee multiple Multi-Site Managers to ensure site goals are achieved including budgeted profit targets. They partner with other Regional Director Operations and their Senior Director of Operations to help their sites achieve their business goals.

This position has direct supervision of Multi-Site Managers in assigned regions.  
** At Well Now Urgent Care you’ll enjoy:
*** Competitive salary
* Parental leave
* Continuing education opportunities
* Medical benefits, including vision coverage, FSA/HSA options, and prescription drug coverage
* 401(k) plan with a company match for your future financial security
* Free urgent care visits for you and your immediate family members
* Opportunities for promotional growth as we continue to expand our presence
* Monthly bonus based on your performance and productivity  
** Salary:
*** Starting at $90K  
** Essential

Job Responsibilities:

*** Directs and leads a team of approximately 5-7 Multi-Site Managers overseeing 10-14 WN sites. Responsible for operations of assigned region to ensure they are positioned to meet or exceed company goals.
* Responsible for operations of sites within their region including overall management, operations, coordination, performance results, and evaluation of all functions.
* Regional Director Operations utilize best practices, meeting regulatory standards, and continuous improvement techniques to maximize efficiency.
* Partners with Talent Acquisition Team and Multi-Site Managers to assess, select, and hire members within their assigned region.
* Implement strategies that would support best practices in hiring and retention.
* Ensures that Multi-Site Managers plans, organizes and manages operations for their assigned sites including hiring staff, training, onboarding scheduling, inventory in accordance with company standards.
* Collaborates with Multi-Site Managers to guarantee workflow in sites, and prioritizes and shifts duties as necessary to achieve maximum productivity and efficiency.
* Partners with Senior Director of Operations to evaluate Multi-Site Managers’ performance, resolve performance issues, provide positive feedback, and take appropriate corrective action when needed.
* Collaborates with Multi-Site Manager, Senior Director of Operations and HR Business Partner on employee relations matters related to the site.
* Partners with the Multi-Site Managers to initiate and manage employee practices to empower and reward site teams for meeting goals and demonstrating behaviors consistent with the company’s mission, vision, and culture.
* Solicit and respond to patient feedback to improve service and processes that will enhance the patient experience.
* Ongoing monitoring of the P&L report to identify appropriate revenues and expenditures for each site in alignment with budget.
* Respond to escalated patient grievances and other operational issues not resolved by the Multi-Site Managers.
* Provides input to the Senior Director of Operations on initiatives, policies, and practices that support company goals and…