Deputy Director - Social Services

Deputy Director - Social Services in Crescent City

CalHR

Location

Crescent City

Full-Time

Job Number

MSS
06221

Del Norte County Department of Health and Human Services

Opening Date

10/07/2026

Closing Date

10/21/2026 at 11:59 PM Pacific Time (US & Canada);
Tijuana

Under executive direction, the Deputy Director plans, organizes, and directs the overall administrative activities of one or more of the major divisions of a social services agency to include administrative services units, employment, eligibility, or social services programs either directly or through subordinate managers; may act in the Director's absence; and performs related work as required.

A Deputy Director typically has responsibility for multiple functional areas in a social services agency, but may manage a single division or function through subordinate managers and/or supervisors. In these agencies, the Deputy Director serves in a second-level managerial capacity.

The Deputy Director classification differs from the lower level Program Manager and Social Services Program Manager classifications in that the latter typically have responsibility for a single functional area within the agency.

SUPERVISION EXERCISED AND RECEIVED

Incumbents in the Deputy Director classification receive direction from the Director of the department, and supervise the work of subordinate managers and/or supervisors.

Duties may include, but are not limited to, the following:

• Develops and implements goals, objectives, policies, procedures and work standards for a division
• Plans, organizes, coordinates and directs a division in the areas of administration, social services, eligibility or employment; establishing performance levels, communicating goals and performance expectations, and ensuring conformance to established policies and procedures, and standards for quality and timeliness
• Plans and manages, through subordinate managers and/or supervisors, the work of division staff; assigns, reviews and evaluates staff and provides for their training and professional development; monitors and directs employee relations activities; and provides guidance to subordinate staff regarding personnel matters
• Assess service delivery to communicate findings to upper management, implements changes to improve efficiency and service quality, maximizes effectiveness of program operations, and ensures alignment with the department's mission
• Serves as an internal technical expert regarding program matters by providing consultation and guidance to staff, subordinate supervisors, managers, executive management, or the Director
• Prepares and recommends long-term plans for division services and programs; develops specific proposals for action on current and future division services and operations
• Assesses the need for changes to policies or programs based on initiatives to improve services, new services or program modifications, and opportunities for cross-collaboration of program areas
• Interprets laws and regulations, including new laws and proposed legislation, to determine relevancy to department operations and services, and assesses program compliance with laws and regulations
• Develops or revises policies or procedures to improve operational efficiency and effectiveness, and assists higher-level management in departmental strategic planning
• Works collaboratively with personnel of other agencies, community groups, contractors, and other public and private organizations to determine needs for social services, and coordinates shared services or collaborative projects, or the provision of services by contracted agencies
• Assists in development of the budget for assigned programs by preparing cost estimates and projections, and performing ongoing monitoring of expenditures to ensure compliance with budget provisions
• Serves as an external technical expert by providing consultation regarding program, legal, or policy matters to external entities such as County department managers or administrators, State departments, Board of Supervisors, advisory boards, and advocacy groups
• Ensures that information regarding department services and policies is provided accurately and thoroughly to external parties, and that all complaints are responded to appropriately and in a timely manner
• Performs other duties as assigned

EMPLOYMENT STANDARDS

Knowledge of:

• Program development, administration, and service delivery related to programs in the area(s) of responsibility, which may include employment services, eligibility, and/or social…