Janitorial South - Director of Social Enterprise & Business --GLOW

The Director of Business Services and Growth is a leadership position responsible for the strategic development, growth, diversification, and operational excellence of Arc GLOW's business enterprises. The Director provides vision, leadership, and oversight for assigned business lines, including janitorial services, industrial and contract manufacturing, vending operations, lawn care services, Meals on Wheels support services, and other revenue-generating enterprises.

The Director develops and executes long-range strategies that strengthen financial sustainability, expand community and employer partnerships, increase revenue and market share, and create meaningful, integrated, and person-centered employment opportunities for people supported by the agency. This leader balances mission impact and business performance while fostering innovation, operational excellence, customer satisfaction, and workforce development.

As a member of the leadership team, the Director contributes to organizational planning and advances initiatives that align with the agency's mission, vision, values, and strategic goals.

• Strategic Leadership, Innovation, and Growth (25%)

• Develops and implements a multi-year strategic plan for Business Services that supports agency priorities, financial sustainability, and employment outcomes for people supported.
• Identifies emerging market opportunities, industry trends, competitive threats, workforce developments, and growth opportunities that influence business strategy.
• Evaluates, recommends, and leads the development of new business ventures, social enterprises, service lines, partnerships, and revenue-generating opportunities.
• Establishes long-range business goals, revenue targets, growth strategies, and key performance indicators.
• Conducts feasibility analyses for new business opportunities, including operational requirements, capital investments, workforce implications, risks, and expected return on investment.
• Cultivates strategic relationships with businesses, employers, industry leaders, government agencies, economic development organizations, and community partners.
• Recommends strategic investments that strengthen competitiveness, operational effectiveness, and long-term sustainability.

• Participates in agency strategic planning, leadership initiatives, quality improvement efforts, and organizational development activities.

• Business Operations and Financial Performance (30%)

• Provides oversight of assigned Business Services to ensure safe, efficient, high-quality, and financially sustainable operations.
  • Develops annual operating plans, budgets, staffing plans, capital needs assessments, and business performance objectives aligned with strategic priorities.
  • Monitors and evaluates financial, operational, quality, workforce, and customer performance metrics and implements strategies to improve results.
  • Ensures effective systems for pricing, costing, purchasing, inventory management, production planning, contract administration, vehicle management, billing coordination, and quality control.
  • Utilizes data and performance analytics to guide operational decisions, allocate resources, manage risk, and drive continuous improvement.
  • Evaluates business performance and profitability across service lines and recommends adjustments to improve financial outcomes and mission impact.
  • Leads initiatives that improve productivity, quality, efficiency, customer satisfaction, safety, workforce engagement, and organizational effectiveness.
  • Ensures adequate leadership coverage and operational continuity across assigned business areas.
  • Provides on-call leadership support as needed.

• Business Development, Sales and Strategic Partnerships (20%)

• Develops and executes comprehensive…