Transactional Service Manager - Steam

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Company Name:
Mitsubishi Power Americas, Inc.

Location:

Houston, TX, US, 77086 Houston, TX, US, 77086 Houston, TX, US, 77086

Job Description:

Transactional Service Manager - Steam
Company Overview
At Mitsubishi Power, we're not just building better clean energy technologies; we're architecting a better future. Our team is boldly redefining power generation to accelerate the world's energy transition. We operate as one team, pushing toward our vision of the future. We value problem solvers, prioritize collaboration, and support each other in an inclusive culture built on accountability and authenticity by demonstrating our values:
Safety, Family, Innovative, Inclusive, Accountable & Courageous. Together, we’re building the future we all aspire to - making net zero a reality.
Role Overview

This position is responsible for the planning, implementation, and overall management of Steam Turbine service scopes for customer contracts, including transactional outages, inspections, maintenance, repairs, upgrades, and parts execution activities. The Service Manager serves as the primary interface between Mitsubishi Power, field service teams, and customers to ensure the safe and successful execution of Steam Turbine outages and maintenance events.

The Service Manager is an advanced position that requires capability to perform work assignments on a wide variety of tasks with limited supervision. The manager must have the capability to make sound recommendations regarding safety, reliability and integrity of the products and services being provided. The manager will be given greater leadership responsibility and opportunities for direct interface with customers. The Service Manager also manages and coordinates all aspects of Field Service planning for the scheduled and unscheduled maintenance.

Key Responsibilities

• Lead planning and execution activities for Steam Turbine outages, inspections, maintenance events, and major overhauls.
• Coordinate Steam Turbine rotor, diaphragm, valve, bearing, seal, and balance-of-plant scope requirements with engineering, field service, and customer teams.
• Develop outage execution strategies and schedules to support Steam Turbine maintenance and reliability objectives.
• Act as the primary customer contact for Steam Turbine outage planning, scope development, and execution activities.
• Support technical issue resolution related to Steam Turbine equipment performance, reliability, and maintenance requirements.
• Collaborate with field service personnel and technical specialists to identify opportunities for Steam Turbine service growth and aftermarket sales.
• Maintain familiarity with Steam Turbine operating principles, outage sequencing, critical path planning, and maintenance best practices.
• Understand and further develop contract requirements. Communicate clearly via scope definition during event planning
• Lead cross-functional internal planning efforts for all aspects of outages
• Provide project management for contractual endeavors requiring Open, Inspection, Repair, and Close activities Develop outage budgets, track actual project costs and report on deviations
• Work with finance team and support collections to maintain Accounts Receivable / Cashflow
• Develop event schedule which includes base and additional scopes as locked, promote accurate schedule updates and reporting of deviations
• Order and maintain tools as required to support field activity
• Develop and coordinate suppliers needed for the Outage per DoR (*)
• Frequent travel to customer plant sites, often weekly, for the purpose of planning outage requirements and meeting with the customer on all contract issues. Help in the development of new processes / improve current…