Director of Operations - SFL

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Full Time Management Coral Springs

5 days ago Requisition

Director of Operations

JOB TITLE:Director of Operations

REPORTS TO:VP of Operations

LOCATION:Coral Springs, Florida (on-site)

Newbold Technologies is seeking a Director of Operations to own end-to-end payment operations at our South Florida facility. This role carries full accountability for five interdependent functions — Warehouse & Inventory, Quality Control, Key Injection, Deployment & Fulfillment, and Repair & Depot Services — supporting ISOs, ISVs, payment processors, gateways, and enterprise retail and QSR clients nationwide. The facility operates a certified Key Injection Facility (KIF) subject to PCI PIN Security Standard requirements.

The Director is accountable for the operational integrity, audit readiness, and physical security posture of that environment, working in partnership with the designated KIF Security Officer. This is a hands‑on leadership role. The right candidate is equally comfortable walking the floor at 7:00 AM to unblock a same‑day deployment and presenting throughput and cost‑per‑unit metrics to executive leadership the same afternoon.

• Own daily performance across warehouse, QC, key injection, deployment, and repair, ensuring all client SLAs are met or exceeded.
• Establish and maintain the daily and weekly operating cadence — production planning, shift huddles, capacity reviews, and escalation paths.
• Build capacity models that forecast labor, bench space, and equipment needs against pipeline volume, seasonal peaks, and large enterprise rollouts.
• Serve as the senior operational escalation point for client‑impacting issues, coordinating with Sales, Account Management, and Client Services on resolution and communication.
• Direct large‑scale, multi‑site deployment programs from kickoff through post‑deployment reconciliation, including staging, kitting, custom configuration, and scheduled delivery waves.
• Maintain operational readiness for PCI PIN Security Standard assessments and any applicable processor, estate owner, or brand‑specific audits.
• Manage relationships and technical coordination with processors, gateways, and OEMs regarding key exchange, injection authorizations, and certification requirements.
• Own corrective action plans, remediation timelines, and evidence packages for any audit or internal finding.

• Define, document, and enforce QC standards, inspection criteria, and sampling methodology across inbound receiving, refurbishment, injection verification, and outbound final inspection.
• Drive measurable reduction in defect escape rate, RMA‑on‑arrival rates, and rework hours through root cause analysis and permanent corrective action.
• Deploy Lean, Six Sigma, and 5S methodologies to reduce cycle time, touch points, and cost per unit across all value streams.
• Standardize SOPs and work instructions for every operational function; ensure documentation is version‑controlled, audit‑ready, and used as the basis for training.
• Establish a formal continuous improvement pipeline with tracked initiatives, assigned owners, quantified savings, and executive‑level reporting.

• Own inventory accuracy targets, cycle count programs, bin and location strategy, and physical inventory execution.
• Manage serialized inventory integrity for terminals, peripherals, and accessories, including consignment and client‑owned stock segregation.
• Optimize facility layout, storage density, and material flow to support growth…