General Manager

The General Manager I is responsible for the operation and financial performance by providing direction and leadership to exempt and non-exempt associates at this facility. This position is responsible for developing and leading a team that will manage the employee performance, inventory, vendor, carrier, and customer relationships. This role is ultimately responsible for ensuring that orders are selected accurately and packed/shipped without damage for timely delivery.

This position reports to the Director of Warehouse Operations.

• Operations Management
  • Ensures operational procedures for executing activities for incoming and outgoing shipments, handling and disposition of products, and keeping the highest standards of inventory accuracy in place.
  • Develops and manages a comprehensive strategy for the facility by shaping requirements, assessing deliverables and utilizing resources to help eliminate process problems.
  • Plans long-term labor needs based on sales, forecasts and historical data
  • Conducts analysis of workload compared to labor hours and equipment.
  • Manages between 1-2 dedicated customers in the same building or public accounts in the warehouse.
  • Typically manages 100, square feet of facilities and up to 100 employees during non‑peak times.
  • Collaborates with teams from other facilities to share knowledge, problem solve
• Financials
  • Responsible for facility P&L and budget preparation.
  • Audits all billing activity for accuracy. Properly signs and authorizes all purchase order requisitions, vouchers and customer billing.
  • Ensures proper percentage of labor is charged to respective departments to ensure proper factoring is achieved to identify accurate productivity.
  • Reports out on locations financial and operational performance.
  • Conducts monthly review of aging for accounts receivable and works closely with the Director and Corporate office to recover balances in a timely fashion.
  • Conducts annual review of customer contracts, determining and recommending annual increases to the Regional Vice-President and Director of Business Development.
  • Drives continuous improvements to safety, quality, cost and delivery while growing and expanding capabilities within the warehouse.
• Employee Relations/Development
  • Ensures the daily pre‑shift meetings cover previous productivity, operational problems, forecasting workload and any other pertinent company information.
  • Ensures proper staffing and support hiring for all facility operations.
  • Ensures all new employees are properly on‑boarded; completing required paperwork and following a structured training schedule.
  • Produces and effectively communicates department goals and individual performance goals that ensure the facility achieves operational success.
  • Manages and maintains good human resources practices with direct reports, and adherence to established corporate and department policies and procedures
  • Works with Human Resources to resolve employee relation issues, discipline actions, problem resolution and terminations.
  • Travels to other warehouses and participates in department or company meetings, as necessary
  • Provides feedback, coaching, guidance, and recognition to enhance other’s skill development.
  • Plays an active role in employee development and talent selection.
  • Acts as a role model for the department in support of corporate purpose, vision, and values.
  • Provides regular coaching and feedback on performance, prepares and presents formal performance appraisals and makes recommendations and approves annual compensation increases.
  • Exhibits a commitment to self‑development by staying current on information, tools, and systems.
• Safety and Security
  • Implements safety and sanitation schedules that ensure the facilities compliance with corporate, OSHA, FDA, AIB…