Program Director

• Conduct and lead weekly meetings with supervisors and relevant administrative staff
• Establish clear weekly goals, priorities, assignments, and deadlines for the team
• Collect and review weekly reports from supervisors and administrative personnel
• Track outstanding tasks and follow up to ensure assignments are completed
• Review staff and supervisor performance based on assigned responsibilities and measurable outcomes
• Identify recurring operational problems and recommend practical solutions to executive management
• Review Individual Service Plans (ISPs) on a rotating basis, ensuring services align with each individual's documented needs, goals, preferences, and authorized services
• Select designated client programs each week for deeper administrative review
• Work with supervisors to identify staffing, documentation, scheduling, communication, and service-delivery concerns
• Coordinate with administrative personnel to address identified deficiencies
• Research community activities, recreational opportunities, skill-development programs, and other resources that may benefit individuals served
• Coordinate with staff to implement approved client activities and programs
• Maintain an organized system for tracking issues from identification through resolution
• Prepare meeting agendas and document action items
• Conduct follow-up meetings with supervisors when performance or operational concerns arise
• Provide executive management with a comprehensive weekly program report
• Escalate significant client, staffing, safety, compliance, or operational concerns promptly
• Assist management with developing and improving internal systems, policies, workflows, and program procedures
• Support company growth initiatives and help develop replicable systems as Akoma expands
• Perform other program-management and administrative duties as assigned

Weekly Expectations:

• Beginning of week: Review previous action items, establish priorities, and communicate weekly goals
• During the week: Monitor assignments, communicate with supervisors, review selected client programs/ISPs, research solutions and opportunities, resolve or escape identified problems
• Weekly team meeting: Lead the supervisory/program meeting, discuss client and staff concerns, assign corrective actions, establish deadlines, document responsibilities
• End of week: Collect departmental/supervisor reports, evaluate completion of assigned responsibilities, identify outstanding matters, prepare an executive summary for ownership

Required Qualifications:

• Strong leadership, organizational, and problem-solving abilities
• Excellent written and verbal communication skills
• Ability to lead meetings and coordinate multiple team members
• Strong attention to detail and follow-through
• Ability to work independently with limited supervision
• Ability to analyze information and recommend practical solutions
• Ability to maintain confidential information
• Ability to manage multiple deadlines and priorities simultaneously
• Professional judgment when handling sensitive client and employee matters

Preferred Qualifications:

• Bachelor's degree in Business Administration, Healthcare Administration, Social Services, Human Services, Management, or a related field
• Previous experience in healthcare, home care, developmental disabilities, residential services, human services, or program management
• Previous supervisory or management experience
• Familiarity with ISPs, person-centered services, documentation requirements, and developmental-disability services
• Experience managing remote teams or coordinating employees across multiple locations