Director of Spa and Wellness

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Full Time Spa Innisbrook Resort, Palm Harbor, FL, US

Responsible for the day-to day operations of the Spa to include: meeting the financial goals of the organization, executing strategic plans to include marketing initiatives and staff training, acting as the liaison to other revenue centers on property, and professionally represents the facility. Uses the ability to lead and motivate staff to achieve Forbes five star standards, operational goals and exceed guest expectations.

• Ensures that service standards are kept at a high level for guests by maintaining the standards set in Salamander Spa SOP’s and service standards, Forbes standards, Salamander’s Vision Statement, Core Values and Brand Promises.
• Maintains a fully staffed department by recruiting, interviewing, hiring, and training all staff.
• Ensures the staff is fully knowledgeable on the use and benefits of services, products, programs, and activities by conducting regularly scheduled staff meetings and training workshops.
• Assesses all employees’ progress continually, trains employees with positive reinforcement and disciplines fairly and consistently, participates in annual performance evaluations, and assists in the termination process when necessary.
• Provides excellent customer service and monitors guest feedback through the use of comment cards and other customer care techniques and surveys. Supervises and follows up on guest requests and comments.
• Works closely with the Spa Director to execute effective marketing and public relations strategy and business plan in a timely manner.
• Ensures fiscal responsibility through efficient scheduling of staff and makes necessary changes to stay within budgetary guidelines.
• Ensures the successful integration of the spa facility into the overall operations of the resort.
• Provides necessary financial information to the Spa Director for accurate reporting of daily sales and financial performance.
• Ensures that financial goals are attained by developing and implementing a retail sales plan. Establishes service and retail goals for staff and provides guidance on how to achieve them.
• Monitors seasonal utilization patterns to be used in the budgeting process and effective payroll management.
• Submits all paperwork and financial reporting in accordance with the company standards.
• Develops and maintains accurate maintenance procedures and checklists through routine preventative maintenance and repair.
• Maintains a monthly inventory of supplies, equipment, and products.
• Creates a team of service providers to meet all aspects of professionalism and service demands.
• Ensures appropriate Spa supervisory coverage through use of a Manager on Duty (MOD) system.
• Implements a strategy to contact conference groups and promotes spa services to attendees.
• Specifies and controls efficient usage of professional products for all services by completing a service cost analysis and implementing an inventory control system.
• Ensures an effective inventory system with the par stock levels implemented for spa equipment and supplies.
• Ensures compliance with all state licensing and health requirements.
• Provides reservation procedures using spa software or a manual reservation system.
• Other duties as assigned.

• Must be 18 years of age or older.
• High school diploma or equivalent required
• Bachelor's degree or comparable spa management experience
• 3+ years of successful spa management experience.

• Knowledge of professional spa services and treatments.
• Knowledge of retail operations and inventory…