Senior Manager, Collections

Location: Northern

## Senior Manager, Collections Apply:
Service Center:
Full time:
Posted Yesterday:
End Date:
October 23, 2026 (12 days left to apply):
R14293## ##
** Applications must be submitted no later than 11:59 p.m. CT on the day before the listed closing date.*
* ** Weekly Work Hours
** 40
* * Compensation Range
** Staff Range N06
** Salary Minimum**$68,840.00 Annually
** FLSA
* * United States of America (Exempt)  
** Work Location
*** All positions are considered on-site roles.
* After six months of employment, some positions may be eligible to apply for a hybrid work arrangement based on job responsibilities, operational needs, supervisor approval, and Dallas College policy.
* Academic (Faculty) positions require an on-campus presence, even when teaching online courses, in accordance with state law.
** Position Type
** Staff Dallas College is seeking a strategic and results-driven Senior Manager, Collections to lead and enhance our collections operations. In this role, you will oversee collection strategies, optimize receivables performance, reduce delinquency and bad debt risk, and drive improvements across the revenue cycle.

As a key member of the Financial Services team, you will collaborate with stakeholders across the institution to identify the root causes of delinquent accounts, implement solutions that improve collection outcomes, and help strengthen the overall financial health of the college. This is an excellent opportunity for a leader who enjoys combining data-driven decision-making, process improvement, and team development to create measurable organizational impact.##

What You'll Do### Lead Collections Strategy & Operations
* Develop and execute comprehensive collection strategies for accounts at all stages of delinquency.
* Establish performance standards, collection protocols, escalation processes, and recovery priorities.
* Oversee the institution's receivables portfolio and ensure accounts progress efficiently from invoicing through payment and resolution.
* Evaluate collection policies and recommend improvements that strengthen performance and reduce financial risk.
* Set annual collection goals and monitor progress against key metrics.### Drive Financial Performance
* Analyze aging reports, collection trends, and portfolio performance to identify risks and opportunities.
* Develop targeted recovery initiatives that improve collections and reduce account aging.
* Forecast collection performance and identify potential bad debt exposure.
* Partner with Accounting and Finance leadership to recommend reserves, write-offs, and risk mitigation strategies.
* Provide meaningful insights and recommendations to senior leadership through dashboards, reporting, and KPI analysis.### Improve Processes & Systems
* Lead continuous improvement initiatives that increase recovery rates and shorten collection cycles.
* Apply data analytics and process improvement methodologies to optimize operational performance.
* Collaborate with technology teams to enhance Workday and other financial systems.
* Ensure compliance with applicable laws, regulations, institutional policies, and privacy requirements.### Develop & Lead a High-Performing Team
* Provide leadership, coaching, and development for collections staff and managers.
* Foster a culture of accountability, customer service, collaboration, and ethical collection practices.
* Lead talent management activities including hiring, performance management, employee development, and succession planning.
* Promote employee engagement and support a positive, high-performing work environment.
** Position /

Job Summary
** The Senior Manager, Collections provides operational leadership for the institution's collections function and is accountable for maximizing recovery of outstanding receivables, reducing delinquency and aging, minimizing bad debt exposure, and ensuring consistent execution of the institution's collection strategy. This position works closely with the Assistant Director, Financial Services to recover past-due balances, identify why receivables become delinquent to prevent recurrence, and optimize across the revenue cycle to reduce aging and improve the institution's overall invoice-to-cash performance.
** Essential

Duties & Responsibilities *
* * Provide leadership to the Collections Manager and/or collections team.
* Develop and execute a comprehensive collection strategy for early-stage, intermediate, advanced, and external collections.
* Develop collection strategies, establish performance standards,…