Service Delivery Project Manager

Description

Position Overview

The Project Manager for the Service Delivery Department will primarily be responsible for the end-to-end project activities including planning, coordination, management, and execution of multiple concurrent, complex, cross-organizational projects/programs. The projects/programs include, but are not limited to, new product development, fulfillment of new services, network/infrastructure, and systems/OSS. The areas of responsibility include overall administration, adherence to timeline budget and scope, risk, project documentation and management reporting.

PM will have a keen focus on meeting/beating expected results in a consistent manner.

Essential Job Functions

• Plan, Develop and Manage Project Plans/Timelines, with focus on Managing Critical Path, performing required gap analysis and bringing in Projects on/before schedule
• Perform routine data collection, organization, workflow & support analysis
• Document, managing and enforcing Action Item Register and Documenting and Publishing Meeting Minutes in a Professional manner
• Provide customers, the project team, supervisors and stakeholders with written and verbal communications, including project status reports and presentations
• Coordinate, Collaborate and/or Manage project resources in order to meet project deliverables and overall all constraints.
• Issue consistent and regular Project Status updates and reports project sponsor and stakeholders including senior management
• Ability to define workflow for improvements and resolving issues
• Perform role of the Service Delivery Project Manager for all newly deployed products/services to perform “live” Proof of Concept (“POC”) or product business rules, documentation and processes
• Once POC is considered valid, work with Service Delivery Managers to properly “turn over” the product to standard Service Delivery team

Requirements

• Ability to build and maintain solid working relationships with stakeholders
• Excellent interpersonal skills and ability to communicate with executives, senior management, peers, staff, vendors, and contractors
• Facilitate team and client meetings effectively
• Strong persuasive and communication skills
• Deliver engaging, informative, well-organized presentations
• Effectively communicate relevant project information to superiors
• Anticipate and react to customers’ needs
• Consistently meet or exceed customers’ expectations
• Understand how to communicate difficult/sensitive information tactfully
• Demonstrate a high level of commitment to customers’ success
• Respond to changes in customer expectations; monitors and uses customer feedback
• Ability to deal with a wide range of concurrent issues while remaining focused on delivery
• Ability to influence behavior, motivate others and lead by example
• Ability to adapt behavior to fit into the culture of a particular organization
• Strong minded, will strive to achieve goals in a professional manner
• The will and commitment to win over all obstacles. The personal motivation to succeed

Experience, Qualitative Skills, and Certifications

• 7-10 years’ service provider experience in Network Project Management, preferably with a telecommunications or fiber company
• Bachelor’s degree in business (or Management) or Project Management or equivalent experience is required; a master’s degree (or equivalent) is desirable
• Successfully manage in a high-stress environment.
• Expertise with Microsoft Project and with PERT/GANT Chart creation/planning
• Thorough knowledge of Service Provider Organizational responsibilities
• Excellent Oral/Written Communication and Presentation skills and Expertise in running and documenting efficient/effective meetings
• Strong customer management skills
• Ability to interact with cross-functional teams including, but not limited to, Construction, Engineering, Product & Marketing, Business Planning, IT, Operations and Logistics
• Excellent analytical skills
• Visio, Excel, PowerPoint are required. Share Point is preferred.

Physical Requirements

Must be able to sit, stand, walk, stoop, kneel and reach

Must be able to speak, write, read, and understand English

Must have visual acuity

Must be able to lift 0-25 pounds