Supervisor, PEO Data Services

At Thrive Pass, we’re on a mission to help employees and businesses Thrive—because benefits should be more than just check boxes. Through personalized benefits technology, data-driven insights, and meaningful experiences, we empower companies to support their teams in ways that truly matter.

We don’t just talk about culture—we build it. Everything we do is rooted in our CARE values:

• Courageous – We embrace new challenges and fresh ideas.
• Authentic – We show up as our true selves and value transparency.
• Resourceful – We find creative solutions and make things happen.
• Excellent – We hold ourselves accountable and take pride in our work.

At Thrive Pass, performance isn’t just about hitting goals—it’s about how you show up. We invest in our employees’ growth and encourage bold thinking, collaboration, and continuous learning. Join us in shaping the future of employee benefits!

What You’ll Do

As the Supervisor, PEO Data Services, you will lead a team responsible for delivering API and EDI integration solutions that support Thrive Pass's PEO partners and clients. This is a player‑coach role that combines people leadership, technical expertise, operational excellence, and cross‑functional collaboration. You will play a critical role in ensuring reliable, scalable, and high‑quality integration services while helping build and develop a high‑performing team.

• Lead, coach, and develop the PEO Data Services team through onboarding, performance management, and career development.
• Manage team workload, priorities, and resource allocation to ensure projects are delivered on time and within service‑level expectations.
• Oversee the implementation, maintenance, and support of API and EDI integration solutions.
• Serve as the technical escalation point for complex integration issues and provide guidance on troubleshooting and root‑cause analysis.
• Drive operational excellence through process improvement, standardisation, automation, and workflow optimisation initiatives.
• Partner closely with Client Success, Implementations, Product, Engineering, and other stakeholders to deliver an exceptional client experience.
• Ensure integrations meet business requirements, client expectations, and applicable compliance standards.
• Maintain integration documentation, monitoring processes, and operational procedures that support scalable growth.
• Foster a culture of accountability, continuous learning, collaboration, and innovation.
• Demonstrate Thrive Pass CARE values while delivering strong business results and customer outcomes

We're looking for a leader who is passionate about operational excellence, team development, and solving complex business challenges.

Successful candidates will bring:

• A strong passion for improving operational processes and creating scalable solutions.
• A collaborative mindset with the ability to work effectively across departments, teams, and time zones.
• Accountability and ownership in managing priorities, projects, and outcomes.
• Strong critical thinking and problem‑solving skills with a focus on identifying opportunities for improvement.
• The ability to balance technical expertise with people leadership and coaching.
• Excellent communication skills and the confidence to influence stakeholders across both technical and business functions.
• A builder mentality with the ability to establish structure, improve processes, and drive positive change.

• 5+ years of experience supporting EDI integrations, API‑based data exchanges, and benefits administration platforms.
• 1+ years of experience leading, supervising, or managing a team of integration, EDI, or data professionals.
• Experience working within PEO, HR technology, payroll, benefits administration, or related industries.
• Demonstrated experience supporting…