Vice President of Operations

Senior communities of care inspiring mind, body, and soul.

To be premier communities committed to excellence of care through grace, compassion, and respect.

The Vice President of Operations provides enterprise leadership for the operational performance of Heritage Pointe Communities. Reporting to the Chief Executive Officer and serving on the Executive Team, this position translates organizational strategy into consistent, resident-centered execution across all communities and levels of service. The VP of Operations leads and supports Executive Directors, strengthens accountability and operational systems, and partners with clinical, financial, human resources, sales and marketing, and other executive leaders to advance quality, workforce stability, occupancy, financial sustainability, regulatory readiness, and resident and employee experience.

• Translate organizational strategy into clear operating priorities, standards, annual plans, and measurable goals across all communities and service lines.
• Direct and evaluate community operations through regular site presence, structured operating reviews, performance dashboards, and timely follow-through on identified risks and commitments.
• Standardize effective practices while allowing appropriate community level decision making, ensuring that roles, decision rights, policies, and escalation pathways are understood and consistently applied.
• Lead, coach, and hold Executive Directors accountable for operational results, leadership effectiveness, collaboration, regulatory readiness, workforce performance, and resident and family experience.
• Establish clear expectations, provide candid and timely feedback, and ensure performance concerns are documented and addressed through consistent performance management and succession planning processes.
• Build leadership capability and organizational bench strength by identifying talent, supporting development plans, and preparing leaders for expanded or interim responsibilities.
• Ensure operations reflect resident rights, choice, dignity, safety, and person-centered service across independent living, assisted living, memory care, rehabilitation, and skilled nursing settings.
• Use resident, family, and employee feedback, service data, and complaint trends to identify systemic opportunities and drive timely, sustainable improvements.
• Promote a hospitality-minded culture in which leaders are visible, responsive, and accountable for service recovery, communication, and the overall community experience.
• Partner with the Vice President of Clinical Services and community leaders to integrate operational and clinical quality priorities, support QAPI, and ensure correction actions are resourced, implemented, monitored, and sustained.
• Maintain operational readiness for surveys, audits, licensure requirements, emergency events, and other high-risk situations; elevate material concerns promptly to CEO and appropriate executive partners.
• Strengthen systems for safety, infection prevention, emergency preparedness, incident response, contract oversight, physical plant reliability, and enterprise risk reduction within the position’s authority.
• Partner with the CFO, Executive Directors, and department leaders to develop and manage operating budgets, labor plans, capital priorities, and productivity expectations aligned with resident needs and strategic goals.
• Monitor financial and operational indicators—including occupancy, revenue, labor, agency use, overtime, expenses, service utilization, and margins and lead corrective action when performance varies from plan.
• Evaluate staffing models, vendors, contracts, workflows, and resource requests for operational needs,…