Sr Group Mgr Claims Operations

## Sr Group Mgr Claims Operations Postuler:
À distance:
Mount Laurel, New Jersey:
Jacksonville, Florida:
Greenville, South Carolina:
Charlotte, North Carolina:
Portland, Maine:
Temps plein:
Publié aujourd'hui:
Date de fin : 16 octobre 2026 (Il reste 3 jours pour postuler):
R _1516093
*
* Work Location:

** Mount Laurel, New Jersey, États-Unis d'Amérique
*
* Hours:

** 40
* * Pay Details:**$115,440 - $186,160 USDTD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience  compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
** Line of Business:
** Crimes financiers et Gestion des fraudes
*
* Job Description:

*** The Senior Group Manager will provide strategic leadership and oversight for six direct-report managers responsible for distinct fraud and non-fraud card claims pipelines, including credit card, Nordstrom card, and debit card portfolios. This role is accountable for ensuring thorough and timely investigations of fraud claims and dispute-related matters while driving operational excellence across the organization.
** Key responsibilities include maintaining adherence to service level agreements (SLAs), upholding performance and quality standards, and ensuring managers consistently execute critical deliverables such as scorecards, reporting, and performance management activities. The Senior Group Manager will also serve as a key partner to the Issues Management team, proactively addressing open issues, mitigating risks, and implementing sustainable solutions to support business objectives, regulatory compliance, and an exceptional customer experience.
* **#remote
**** Depth & Scope:
*** Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required
* Oversees and leads a large and/or highly complex and diverse reporting  function for an area of significant risk, complexity or scope while growing talent, developing skills and capabilities to achieve career goals, support project / initiative success and achieve business results
* Provides coaching, mentorship and guidance to  practitioners, business, executives within area of expertise
* Manages and oversees the overall discipline and strategy for the respective areas while aligning to the enterprise best practices
* Strategic partner to leadership team on the management of the portfolio and financials, with deep industry, external / internal, enterprise knowledge, recognizing and anticipating emerging trends and; identifying operational efficiencies and opportunities with other business management / enterprise areas
* Facilitates key strategic discussions and provides thought leadership to executive audience (output may include strategic roadmap and/or deliverables/frameworks/short to long term goals etc.)
* Sets operational team direction and collaborates with others to execute on common goals
* Focuses on longer-range planning for functional area (e.g. 12 months or greater)  
*
* Education & Experience:

*** Undergraduate degree required
* 10+ years relevant experience
* Advanced knowledge of the business goals/objectives…