Winter Rental Tune Shop Foreperson

** Copper Mountain Resort
** is a vacation destination located 75 miles west of Denver, Colorado in the heart of the Rocky Mountains. Three vibrant, pedestrian-friendly village areas host lodging, retail outlets, restaurants, bars, and family activities. During the winter months, Copper's world-class terrain offers skiing and riding for all ages and abilities. Each summer, the mountain transforms into a playground for hikers, mountain bikers, and anyone seeking a genuine Colorado experience.

** Copper Mountain Resort
** is also home to Woodward Copper action-sports camps, programs, and training facility.
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* Job Title:

** Rental Tune Shop Foreperson
** Job Status:
** Seasonal
* * Compensation and Benefits:
*** Compensation:
Proposed hiring rate of $18.50 to $20.40+, actual pay will be adjusted based on experience.
* Benefits:
This is a seasonal position eligible for season pass for employees/dependents and privileges at several other resorts. Several discount programs (i.e. food & beverage, retail/rental, tickets, etc.) also available.
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* Job Summary:

** The Rental Tune Shop Foreperson works along with Copper Rental Managers and the various rental outlets run by Copper Mountain to ensure a smooth tuning process and to maximize the quality of equipment for our Guests.

The Rental Tune Shop Foreperson assists the Rental Managers with tuning and maintenance of rental skis/snowboards and bike fleet equipment at Copper owned rental facilities. These duties include, but are not limited to ensuring all equipment is up to ASTM standards, supervising equipment maintenance (waxing/tuning), making sure that all equipment is properly entered in RTP, overseeing regular cycle counts, ensuring that all staff are trained in rental procedures, confirming that all rental staff are ASTM certified and moving rental equipment based on where it is needed.

As a member of the supervisory team, the Rental Tune Shop Foreperson will be asked to participate in the development of business plans, budgeting and operational decisions, as well as work on special projects.  In addition, The Rental Tune Shop Foreperson supports the Guest Services and Retail departments in his/her location as needed. The Rental Fleet Foreperson may be asked to work in other locations based on volume and business needs.

Minimum 2 years previous rental experience in a high-volume customer-oriented environment and past tuning of ski/snowboard equipment for the rental fleet and guest preferred.

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* Essential Duties and Responsibilities:

*** Oversees accurate accounting of inventories and monitors rental ski/snowboard and bike equipment maintenance and tuning of the rental skis, snowboards, bike fleet, and guest equipment.
* Initiate new projects to continually upgrade the operation and increase service to guests.
* Assist the Managers/Supervisors in training, process flow, pricing, policies, and procedures for rental locations to increase sales, effectively manage expense, and mitigate loss
* Driving and moving equipment in a Copper owned truck
* Enforces and leads by example with regards to safety, personnel accountability, and cleanliness in the workplace
* Ensures rental locations receive proper training on regulatory requirements, safety, sales, and product information.
* Provides direction to store supervisors and Foreperson on scheduling maintenance, tuning, and ASTM testing.
* Anticipate equipment needs based on rental projections and oversee bi-weekly equipment runs/transfers in order to maintain adequate rental equipment levels.
* Resolve any conflicts that arise due to the wide variety of situations encountered with guests in order to ensure excellent customer service.
* Help train newly hired employees on proper procedures, company policies, and products to assist with a smooth operation.
* Serve the guest by answering numerous questions and give advice in order to offer him/her the extra personal touch of customer service.
* Foster effective working relationships with key strategic partners (internal and external).
* Day-to-day oversight of all front-of-house and back-of-house rental operations in a designated zone.
* QA on service delivery, assuring high quality and consistent service to all guests.
* Maintain a positive attitude in an eight to ten hour day and on stressful high volume days in order to provide excellent customer service.
* Ensure all risk management procedures are accomplished in a manner complying with ASTM. Implement all necessary procedures for documentation of rental…