Veterinary Practice Manager

## Veterinary Practice Manager Apply:
Dugan's Veterinary Hospital
- Aurora, CO:
Full time:
Posted Today:
JR109007
** Welcome to Destination Pet. We are One Pack- a united team working together to elevate the love and lives of pet families. Our pet-obsessed professionals create a connected care network of trustworthy partners who bring creative innovation every day. We are revolutionizing the pet industry. Join us!
** The Practice Manager oversees the complete operations of the veterinary clinic. Responsibilities include managing daily operations, managing the team, overseeing customer service, inventory control, and managing the clinic budget.## We're looking for an experienced Practice Manager to lead our team at Dugan's Veterinary Hospital.##
*
* REPORTS TO:

** District Director##
** PAY:** $65,000 - $70,000 Salary + quarterly bonus opportunities### ##
*
* Core Responsibilities:

*** ## Supports the mission, vision, culture and policies of Destination Pet* ## Ensures exceptional customer service, through personal contact with customers, associate training, resolution of customer complaints, and delivery of services* ## Collaborate with Destination Pet support staff on a regular basis (Operations, Human Resources, Marketing, Facilities, Legal, etc.)* ## Ensure the cohesiveness of all aspects of pet care services and cross training where necessary* ## Manages all staff at clinic - hires, motivates, trains, promotes, counsels, and terminates when necessary* ## Oversees the scheduling of staff for work assignments, allowing staff to provide outstanding service while managing to a set budget* ## Manages center payroll and ensures that payroll is approved in a timely manner* ## Works with Destination Pet Human Resources to ensure center compliance with federal and local labor laws: OSHA, EEOC, ADA, Fair Labor Practices* ## Ensures safety of all employees by conducting safety training, enforcing safe-handling rules, and complying with all safety related policies* ## Prepares and delivers annual performance reviews to team members* ## Monitors and responds to the needs of pet guests to ensure their safety, security, and comfort* ## Resolves any and all customer and staff complaints* ## Actively manages center’s social media accounts through weekly postings and replying to customer comments* ## Creates, implements and executes local marketing programs to acquire new customers and grow sales* ## Attends community events and partners with local businesses to promote Destination Pet services* ## Maintains appropriate inventory of supplies - reorders and restocks as necessary* ## Monitors and manages all computer systems located in the center* ## Addresses all center maintenance needs to maintain a safe, comfortable environment for pet guests and associates* ## Utilizes financial reports and statistics* ## Responsible for cash management, including accepting cash, checks, and credit card payments for services;

and for end-of-day cash drawer balance* ## Ensures that bank deposits are completed as needed* ## Assists other team members as needed### ##
** Expertise &

Experience:

*** ## BS/BA or CVT is a plus.* ## Must be a passionate team player and a strong motivator.* ## Must have a strong background in driving performance excellence through strong people management.* ## Five+ years in full P&L management responsibility preferably in hospitality, service and/or retail environments.* ## Experience in problem-solving, exercising sound judgment, maintaining confidentiality and the ability to interact professionally and effectively with co-workers, clients, and the general public.
* ## Proficiency in computer applications including Microsoft Office Suite and database applications.* ## Ability to multi-task with…