Software Implementations Project Manager

Join a globalleaderredefiningdental practice management and do work thatactuallymatters.

At Henry Schein One,we are a team ofcarecatalysts: people who fuel innovation, challenge the status quo, and bring an entrepreneurial mindset to everythingwedo.

Yourideas fuel innovation that enhances patient care and drives real results for practices.

Wedon’tjust talk about impact;we build it!

Backed by a trusted reputation, our leaders foster an inclusive and supportive environment where we stay solely focused on our mission, empowering you to think boldly, collaborate creatively, and grow. We havehigh expectations for performance and delivering results; as part of awinningteam,you’llwork hard, challenge the status quo, and bring a growth mindset. Here, your strengths are recognized, your development matters, and your wins celebrated.

The Software Implementations Project Manager is responsible to plan, execute, and oversee the project management activities related to the implementation of Henry Schein practice management Enterprise software and services to customers including mid-size to large group practice locations in private, public and government sectors.

This position is Remote within the United States with up to 10% travel as needed

What you will do:

Plan, lead, organize and control projects from beginning to completion

Serve as a primary point of contact for both internal and external customers during all phases of the implementation project to achieve defined success, including the recognition and handling of escalated customer issues

Set appropriate customer expectations

Ensure timely and effective customer service expectations are met and/or exceeded

Deliver quality deliverables according to project timelines to ensure revenue recognition according to forecast

Lead “Current State and Future state” consulting assessments around functionality and/or processes

Build partnerships at all levels within the company, begin to build partnerships externally

Communicate with C-Level management both internally and externally

Manage multiple/simultaneous implementation projects Resolve advanced customer escalations

Track all correspondence and completed tasks to provide accurate record of account/project history

Establish strong working relationships with other people and teams

Resolve complex issues in effective ways

Provide input into process improvement

May participate in special projects or other duties as assigned

Work towards and assisting in the achievement of individual, team, department, and company goals

Provide Engagement Managers and/or clients with updated implementation plans, which may include project schedules, project plans, benchmark metrics, communications documents, etc.

What we are looking for
:

Typically, 3to 5years or more of increasing responsibility in terms of any applicable professional experience

Typically, a bachelor’s degree or global equivalent in related discipline

Project management experience and/or certifications (CAPM, PMP, Project+, etc.)

Excellent verbal and written communication skills including both inbound and outbound phone calls

Advanced level experience with project management

Professional appearance and presentation skills required

Strong understanding of industry practices

High proficiency with tools, systems, and procedures

Good conflict resolution skills and ability to deliver difficult messages

Excellent customer service and organization skills

Advanced professional experience with both client/server and cloud based (SaaS) applications and services

Advanced professional experience with regulatory compliance and requirements including HIPAA

Great communication, storytelling, and presentation skills — including the ability to turn complex data into…