DCR Business Operations Division Director

DCR Business Operations Division Director - The Department of Community Resources

“Follow Your Calling, Find Your Career”

Salary Range: $ - $

This is an exempt (salary) position. Please note pay rates are based on education, skill, experience level and internal equity. Internal equity considerations include an assessment of the applicant’s salary history and qualifications in comparison to the market rate and requirements for the job.

At Mecklenburg County, you’ll have the chance to build a career as unique as you are with support, inclusive culture and technology to become the best version of you. We’re counting on YOUR unique voice and perspective to help Mecklenburg County become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

The Department of Community Resources (DCR) through its Community Resource Center, supports the core departments of Mecklenburg County Health and Human Services (HHS) in doing their business through an integrated service delivery model of subject-matter experts from each core department and community partners who provide services to County residents in our HHS Community Resource Center. In addition, DCR is responsible for administering Child Support Services, Economic Services, Meck Success, HOMES, and Meck Works programs, as well as Integrated Health and Human Services Mail Services.

This position will report directly to the Department Director and is responsible for driving departmental-wide impact while simultaneously overseeing the Business Operations Division which includes: strategic planning, fiscal compliance, mail services, strategic communication, facilities, data and performance management, quality improvement, accreditation, contracts, and coordination of public information. This position will work collaboratively across program areas and coordinate overall direction for quality improvement across all divisions.

• Develop, implement and analyze short-term and long-term organizational goals and related strategies and to ensure compliance with Federal, State and local rules and regulations
• Accountable for all financial aspects of the department, liaising with all assistant directors and county structures for budget preparation, contracting, contract management, financial reporting, grant preparation and grant management
• Support contract negotiation, management and evaluation for services that may be provided via a contracted vendor and will be coordinated with the Mecklenburg County Procurement Director in accordance with protocols and procedures
• Provide oversight and direction for implementation of programs/services
• Collect data for performance measurement and quality assurance purposes
• Lead department evaluation process which provides framework for evaluating outcomes, cost effectiveness, process improvement, and customer satisfaction of all purchased and provided services
• Provide IT support and coordinating with existing county services for any unique IT needs of the health department
• Coordinate staff development and training for the overall department
• Manage the strategic planning process under the direction of the Director
• Manage the measurement and monitoring of data for compliance and operational results
• Provide input into decisions and/or recommendations related to personnel, staffing, budget process, safety programs, job classifications, workforce diversification, technology, etc.
• Responsible for effectiveness and efficiency of support services integration within the division
• May be responsible for the oversight and coordination with Human Resources Department for recruitment, retention, employee relations, and benefits activities
• May oversee Department/ Agency…