Parts Supervisor

Position: PARTS SUPERVISOR
Location: Knopp

POSITION SUMMARY Coordinates the day-to-day parts business at the local level (parts support team will report directly to this individual). Is very involved with the day-to-day parts business as a working supervisor. Ensures that his/her team provides a hassle-free experience for our customers (including our service department). Focuses on one consistent Equipment Depot way of doing business by implementing and adhering to company-wide processes and procedures.

Works with the Parts Manager and Operations Manager to achieve business objectives (as measured by Key Performance Indicators) by improving the skills, professionalism, and efficiencies within our parts operation.

ESSENTIAL FUNCTIONS Reasonable Accommodations Statement To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Essential Functions Statement(s)
Promotes the Equipment Depot vision and mission within his/her team.

Is a positive role model. Treats others with respect.

Ensures that his/her team performs with a positive attitude and a great sense of urgency in order to exceed customer expectations.

Ensures that parts KPI’s (relating to efficiency, productivity, and customer satisfaction) are consistently met.

Will be required to handle disciplinary issues involving personnel if/when they occur.

Works with his/her Operations Manager to develop and implement short- and long-term strategic plans, objectives, and goals for each location.

Handles customer requests, concerns, and complaints in a prompt and professional manner.

Completes performance reviews as/when required for everyone within his/her organization.

Assists in the recruiting and development of his/her parts organization.

SKILLS AND ABILITIES

Education:

Minimum High School Diploma or GED

Experience:

Prefer at least 2 years of previous parts experience

Computer

Skills:

Basic knowledge and ability with Microsoft Office products

Other:

Well organized, good communication skills, team player, strong attention to detail.

Good customer communication skills

Strong team focus

Provide day-to-day leadership for his/her team

Meet customer needs/expectations with a sense of urgency

Communicate across all functional groups and geographical locations (“One Equipment Depot” mindset)
WORK ENVIRONMENT Work environment varies from office to job site to industrial locations OUR CORE VALUES Passion to Perform – We are passionate to perform and focus on concrete achievements

Trust to Act – We are empowered to act, and act in a powerful wayAct Responsibly – We are responsible for our actions and the consequences they have for our stakeholders and our environment

Make it Fun! – We are serious about making work fun; it’s the way we do things

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

This document does not represent a contract of employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.