Product Specialist

Remote, US based with ability to be on-site as required

c3controls is seeking a detail-oriented, highly organized, and hands-on Product Specialist to provide tactical execution, data support, and technical assistance to the Product Management team.

In this entry-level role, you will support the Product Manager with data compilation, BOM updates, catalog maintenance, hands-on product reviews, and product technical support.

1. Technical Support, Quality & Application Assistance

• Everyday Product Technical Support:
  Serve as the go-to resource for day-to-day application questions and product performance issues, working with internal teams to resolve them efficiently.
• Product Performance Analysis:
  Partner with applications and quality engineering teams to gather field data, sample components, and customer reports regarding product behavior; document findings and track cross-functional resolution workflows to drive continuous product enhancement.
• Product Training:
  Help prepare slide decks, organize demonstration samples, and deliver foundational product training over time as your technical knowledge grows.

2. Physical Product Review & Prototype Support

• Hands-On Inspection:
  Perform initial physical reviews and side-by-side product inspections comparing c3controls devices against competitor models.
• Prototype Assembly & Testing:
  Assist with physical prototype builds, sample kit assembly, and basic bench testing to verify product fit, form, and function during development phases.

3. Data Compilation & System Updates

• Gather & Format Data:
  Pull, compile, and format datasets regarding product line sales, inventory status, and competitor pricing into clean Excel spreadsheets for Product Manager review.
• System Data Entry:
  Execute directed updates and data cleanup within core item databases and Bill of Materials (BOM) records under the guidance of the Product Manager.
• Partner System Support:
  Upload, update, and audit product specifications, technical attributes, and image files across partner sites and internal databases.

4. Documentation & Administrative Support

• Catalog & Collateral Updates:
  Execute tactical updates to product catalog pages, technical spec sheets, and installation instructions, ensuring part numbers, configurators, and specifications are accurate.
• Internal Bulletins:
  Draft basic internal product updates and bulletins to keep sales, customer service, and operations teams informed of directed product changes.
• Cross-Functional Tracking:
  Track and route product change documentation through engineering, operations, and finance teams to ensure directed projects and initiatives move forward.

5. Support in New Product Development Market Research

• Compile Competitor Analysis
• Research Competitor Pricing

• Education & Experience:
  
  Bachelor's degree in Business, Marketing, Technical Writing, or an Engineering/Technology field preferred; OR 1-3 years of experience in technical customer support, technical writing, quality assurance or product marketing
• Hands-On Aptitude:
  Comfortable working with physical hardware, examining and assembling electro-mechanical components, and participating in basic prototype builds/bench checks.
• Detail-Driven Execution:
  High comfort level performing routine data entry tasks (like BOM updates and database cleanups) where precision is essential.
• Toolbox: proficient in workbook tools (VLOOKUPs, Pivot Tables, data manipulation) for analyzing product portfolio health and pricing datasets.
• Communication:
  Exceptional verbal, written, and presentation skills. You must be comfortable conducting training sessions or speaking directly with a customer.
• Technical Writing:
  Author clear, high-quality technical literature, including catalogs, installation sheets,…