Strategic Communications Manager

Grow, innovate, and generate progress:
Harness your expertise to solve challenges and celebrate success!

JCS Solutions is seeking a customer-focused Strategic Communications Manager to support the Air Force National Capital Region (AFNCR) Information Technology Services (ITS) program supporting operations at Joint Base Andrews (JBA), MD, Joint Base Anacostia-Bolling, DC, and the Pentagon. In this role, you will support the Government by developing, maintaining, and improving communications strategies that enhance visibility, understanding, and adoption of IT services across the AFNCR.

The successful candidate will partner with leadership, communications squadrons, and stakeholders to develop strategic messaging, improve customer experience initiatives, and strengthen engagement across the Air Force District of Washington (AFDW). This position plays a key role in aligning communications efforts with Department of the Air Force information technology objectives while ensuring consistent, effective communication throughout the organization.

• Join a premier technology firm specializing in innovative solutions.
• Be part of a collaborative, inclusive, and innovative work culture.
• Enjoy tremendous growth potential in a high-performing team environment.
• A robust benefits package:
  • Health, dental, and vision insurance
  • Life insurance
  • Short-and-long term disability
  • Paid time off (PTO)
  • 401k retirement plan with employer match
  • Annual Professional Development Reimbursement Program
  • And more!

• Develop and maintain a strategic communications plan supporting the 844th Communications Group and Air Force District of Washington objectives.
• Develop and implement communication strategies that support 844th Communications Group operations and policy goals.
• Coordinate messaging across squadrons, bases, and departments to ensure consistent internal and external communications.
• Advise leadership on communication best practices, stakeholder engagement, and strategic messaging.
• Support alignment with Department of the Air Force information technology priorities through integrated communications initiatives.
• Train personnel on effective communication techniques and communication best practices.
• Maintain a visible on-site presence within Base Communications Squadrons to engage leadership, understand mission impacts, communicate program capabilities, and strengthen partnerships between the Air Force and support teams.
• Assist the User Experience (UX) Manager in delivering strategic UX initiatives and projects.
• Ensure communications plans enhance customer experience and support achievement of customer expectations and organizational goals.
• Develop and maintain newsletters that increase awareness and utilization of Information Technology Services throughout the Air Force National Capital Region.
• Create Notifications to Airmen (NOTAMs) and other communications materials to inform users of service interruptions, planned changes, and service updates.
• Develop flyers, marketing materials, and awareness campaigns supporting communications squadron initiatives and IT service changes.
• Provide continuous process improvement analysis in support of AFNCR ITS services and communications efforts.

• Bachelor's degree and 8-12 years of relevant experience, or Master's degree and 6-10 years of relevant experience. Additional years of experience may be substituted for a degree.
• Experience supporting military or government organizations.
• Familiarity with defense communication strategies, operational security principles, and public affairs practices.
• Demonstrated…