Volunteer Coordinator; Part-Time

Work Location: Approximately 80% remote with 20% spent working in-person at events and community meetings

Compensation: $22/hour

Hours: 4-10 hours per week not to exceed 10 hours per week except for during event weeks.

Handmade Arcade is the spark that ignited Pittsburgh’s robust maker community. Predating all other local craft-focused markets as well as Etsy, Handmade Arcade has been a leader in Pittsburgh’s maker movement since 2004, becoming a nonprofit in 2017. Handmade Arcade now hosts multiple markets each year and provides year-round workshops and educational opportunities for makers hoping to grow their businesses. Handmade Arcade is dedicated to Pittsburgh’s craft, maker, and arts community and is committed to improving quality of life and economic success for our region’s makers.

Handmade Arcade empowers makers of all ages by providing them with professional development and connections to customers.

Handmade Arcade envisions an inclusive artistic community where all makers are empowered to share their craft and to achieve their creative potential and financial goals.

Equity

Transparency

Handmade Arcade champions collaboration, creativity, inclusivity, and innovation in our vibrant creative community. We empower artists and makers at all stages of their journey, fostering an entrepreneurial spirit and encouraging fresh ideas and approaches.

The Volunteer Coordinator is a new position responsible for managing volunteer recruitment, training, and coordination for Handmade Arcade’s three annual large-scale shopping markets.

The Volunteer Coordinator reports to Handmade Arcade’s Executive Director.

Develop and execute recruitment strategies to build a diverse volunteer base for three major annual events

Maintain volunteer database and track volunteer attendance, interests, and availability

Create compelling volunteer opportunity descriptions and recruitment materials

Respond promptly to volunteer inquiries and applications

Develop training materials and conduct pre-event volunteer orientation

Communicate event details, logistics, and role expectations clearly to volunteers

Serve as primary point of contact for volunteers leading up to and during events

Send regular updates and reminders to ensure volunteers are prepared

Oversee volunteer check-in, assignment placement, and on-site support during events

Troubleshoot staffing gaps and respond to volunteer needs throughout event days

Ensure volunteers have necessary supplies, information, and breaks

Foster a positive, welcoming environment that encourages volunteer retention

Cultivate relationships with returning volunteers and recognize their contributions

Gather feedback from volunteers to improve future experiences

Track volunteer satisfaction and retention rates

Celebrate volunteer contributions through thank-you communications and recognition efforts

Demonstrated commitment to Handmade Arcade’s values of anti-racism, equity, transparency, financial sustainability, and collaboration

At least three years of experience in volunteer management, human resources, or team management

Exceptional interpersonal communication and relationship-building skills with diverse groups of people

Commitment to high standards of customer service

Willingness to be a team player and collaborate closely with staff, contractors, and other team members

Ability to self-direct work and resourcefully work through challenges in fast-paced event environments

Experience with volunteer management software or databases preferred

Weekday daytime availability required for non-event periods, weekend…