Vol Ops Supv

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Full Time Clerical City of Industry, CA, US

13 days ago Requisition

Salary Range: $27.00 To $34.00 Hourly

POSITION:
Volunteer Operations Supervisor

STATUS:
Hourly/Non-Exempt

PAY RANGE: $27.00 - $34.00 Hourly

The base pay offered will consider internal equity and may vary based on the candidate’s job-related knowledge, skills, experience, and other factors.

The mission of the Food Bank is to mobilize resources to fight hunger in our community. To fulfill our mission, we source and acquire nutritious food and other products and distribute them to people experiencing nutrition insecurity through our partner agency network and directly through programs; energize the community to get involved and support hunger relief; and conduct hunger and nutrition education and awareness campaigns and advocate for public policies that benefit the people we serve.

Food Bank employees are hired because of their unique skills, diverse perspective, and their commitment to our mission. This means that each of us, working together, will do all that we can to fulfill our vision that no one goes hungry in Los Angeles County. Our core values include:
Respect, Stewardship & Accountability, Collaboration, Urgency, Service, Integrity and Diversity. Our organization is committed to maintaining a positive and engaging workplace for all employees.

ESSENTIAL FUNCTIONS

The Volunteer Operations Supervisor ensures the seamless execution of volunteer events by leading a team of Volunteer Coordinators, and driving high-productivity operations through data-driven reporting. This role provides strategic support to the Volunteer Department and Food Bank staff, serving as a vital cross‑departmental liaison to deliver an exceptional experience for volunteers.

WHAT YOU’LL DO

Volunteer Supervision:Oversee volunteer operations. Provide leadership and guidance to the Volunteer Department staff and collaborate with other Food Bank Staff for events, production scheduling, and messaging. Plans, supervises and participates in the coordination and setting up of each volunteer event. Engage in volunteer management best practices. Address volunteer concerns and inquiries throughout the volunteer event. Will serve as customer service representative for the Volunteer Department.

Lead, train, orient, and supervise volunteers at on‑site events across both volunteer facilities and off‑site events such as drive‑through, pop‑up, and walk‑up food distributions. Serves as disaster preparedness and ADA‑compliant advisor. Assess volunteer needs across our programs and make recommendations for change. Assist with special projects and events. Develop visually appealing and digestible communication products such as flyers, email recaps, or presentations for the volunteer team regarding policies and procedures.

Cross Functional Communication &

Collaboration:

Serves as liaison of Volunteer Department to Operations and other departmental staff to relay concerns, resolve conflicts, and ensure high quality communication and collaboration. Recruit, schedule, and coordinate individual and group volunteers to support the Food Bank’s programs and operations while actively monitoring recruitment to maintain optimal capacity levels for all programs. Maintain a volunteer management database to ensure accurate tracking, and synthesize data to generate high‑level operational support.

Analyze Volunteer Feedback Survey results to improve volunteer experience and resolve concerns with appropriate departments. Generate and maintain the volunteer production planning schedule based on Food Bank production needs and…