Care Coordinator Supervisor - Memphis Veterinary Specialists & Emergency

Pet Vet Care Centers' Memphis Veterinary Specialists & Emergency
is currently seeking a Care Coordinator Supervisor to join their team!

At Pet Vet Care Centers, our mission is to improve the lives of animals and people — providing exceptional and compassionate care at every stage — for all the moments that matter.

Because life is better with pets.

We deliver the Ultimate Care Experience — every pet, every client, every time. That starts with a Culture of Care that supports our team members as much as the pets and clients we serve.

With more than 420 locally led hospitals and over 11,000 team members nationwide
, we offer:

• Local autonomy with national support
• Career mobility and development opportunities
• A collaborative, inclusive environment where your wellbeing comes first

You care for pets. We care for you.

Position Overview

Join our team as a
Care Coordinator Supervisor
who works ensures that clients that come to the hospital are greeted courteously and efficiently, that phones are answered promptly and calls directly properly, and that client payments and other payments are handled according to policies and standards. Supervises care coordinators for the hospital and serves as a care coordinator when staffing levels require it.

Memphis Veterinary Specialists & Emergency in Memphis, Tennessee, is a leading specialty and emergency hospital providing advanced care across multiple disciplines. With board-certified specialists and 24/7 emergency services, the team delivers cutting‑edge medicine when pets need it most.

Key Responsibilities

• Supervise care coordinators, including hiring, firing, and evaluating performance, reviewing time reporting, enforcing company policies and communicating new practices and policies regarding care coordination duties
• Schedule care coordinators according to staffing needs, serving as a care coordinator, as needed
• Receive client complaints and concerns regarding care coordination, escalating issues to Hospital Manager, as needed
• Maintains specialist (non-emergency doctors) scheduling information and changes
• Count cash and/or balance daily transactions, balance cash drawer and make change, as needed
• Process refunds, returns, and credits, as needed by location
• Organizes and processes all payment plans and held checks, as needed by location, obtaining approvals as necessary
• Bi‑monthly billing statements and collections as well as end‑of‑month closing reports, as required by location
• Serve as back‑up to Hospital Manager for maintenance or building issue resolution
• Other duties as assigned by Manager.

Qualifications (Required)

• Applicants must be 18 years of age or older to be considered for this position
• Must have veterinary medicine experience

Preferred Skills (Nice to Have)

• Prior supervisory experience/managing people

Schedule: This is primarily a daytime weekday role, however weekend and overnight shifts will occasionally be needed. As well as on call.

What We Offer
We care deeply about supporting our team members — professionally and personally. Benefits include:

• Medical, dental, and vision insurance
• Paid Parental Leave (birth, adoption, foster)
• 401(k) with discretionary contribution
• Team Member Pet Discounts
• Emotional wellbeing support — including Calm app access and 24/7 EAP
• CE stipends and career development resources
• Grant Circle — a relief fund for team members facing personal hardship
• Local hospital culture backed by national resources

Pay Range

$18 — $24 USD

At Pet Vet Care Centers, we’re committed to a
Culture of Care — for pets, for the people who love them, and for the team members who make it all possible. With more than 400 hospitals…