Swing Veterinary Receptionist; Care Coordinator; Veterinary Medical and Surgical Group - Ventura

Pet Vet Care Centers' Veterinary Medical and Surgical Group - Ventura is currently seeking a Veterinary Receptionist (Care Coordinator) to join our team!

At Pet Vet Care Centers, our mission is to improve the lives of animals and people - providing exceptional and compassionate care at every stage - for all the moments that matter.

Because life is better with pets.

We deliver the Ultimate Care Experience - every pet, every client, every time. That starts with a Culture of Care that supports our team members as much as the pets and clients we serve.

With more than 420 locally led hospitals and over 11,000 team members nationwide, we offer:

• Local autonomy with national support
• Career mobility and development opportunities
• A collaborative, inclusive environment where your wellbeing comes first

You care for pets. We care for you.

Join our team as a Care Coordinator who contributes to the success of a high-performing organization committed to delivering superior care and exceptional service. Performs a range of administrative and customer service tasks, providing valuable support to the hospital. Within the veterinary field, this position aligns closely with roles often titled Veterinary Receptionist, Customer Service Representative, or Client Care Specialist.

Veterinary Medical and Surgical Group in Ventura, CA was founded in 1988 by Dr. Kenneth Bruecker with a clear vision: to provide the highest possible standard of specialty and critical veterinary care to the pets of Ventura County. Over more than three decades, that vision has grown into an 85-person team operating from a purpose-built 16,000 sq. ft. facility, offering board-certified specialists in surgery, neurology, and internal medicine alongside emergency veterinarians - all guided by core principles of Quality, Integrity, Compassion, and Service.

• Work alongside a diverse team of veterinary professionals, gain exposure to multiple specialties, and help provide high-quality care to patients around the clock.

• Provides excellent customer service in-person, over the phone, and during high-stress situations.
• Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
• Handles basic medical emergencies for pets and owners, ensuring safety and well-being.
• Assists with medication pickups, inquiries, and provides information about services and products.
• Inputs and manages data in practice management software, including billing and accounts.
• Assists with retail sales, weighing pets, processing faxes, and maintaining records.
• Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.

• Applicants must be 18 years of age or older to be considered for this position
• High school diploma or GED required, or equivalent combination of education, certification, training, and/or experience
• Excellent customer service skills, providing courteous and prompt assistance
• 2 or more years of Veterinary Receptionist experience

• Bilingual is a plus!

Monday-Friday, with four to five 8-hour shifts per week

We care deeply about supporting our team members - professionally and personally. Benefits include:

• Medical, dental, and vision insurance
• Paid Parental Leave (birth, adoption, foster)
• 401(k) with discretionary contribution
• Team Member Pet Discounts
• Emotional wellbeing support - including Calm app access and 24/7 EAP
• CE stipends and career development resources
• Grant Circle - a relief fund for team members facing personal hardship
• Local hospital culture backed by national resources

$20 - $22.50 USD

At Pet Vet Care Centers, we’re committed to a Culture of Care - for pets, for the people who love…