Senior Research Manager, Customer Success

• Full-time
• Compensation: USD 69,800 - USD 95,000 - yearly

Location:

US-Remote, must be based in US at time of application

Consumer Behavior & Insights is NIQ's custom research and consulting practice, helping some of the world's most recognizable brands better understand the people they serve.

Combining research, analytics, and strategic consulting, we uncover the motivations, perceptions, and behaviors that drive consumer decision-making. We help our clients move beyond understanding what happened to understanding why it happened, what it means, and what they should do next.

The insights we generate help shape the future of products, services, brands, and experiences delivered to millions of people around the globe every day. From innovation and brand strategy to customer experience and growth, our work helps organizations make smarter decisions and build stronger connections with consumers.

Joining Consumer Behavior & Insights means joining a team of curious problem-solvers, trusted advisors, and passionate researchers who are united by a common goal:
We show the world what people want.

As a Senior Research Manager, you will serve as the primary owner of complex custom research programs for some of the world's most recognized brands. You will be responsible for independently leading research engagements from study design through final delivery, ensuring projects are executed with excellence while generating actionable insights that drive meaningful business decisions.

This role requires a strong combination of research expertise, analytical rigor, client management, and strategic storytelling. Senior Research Managers serve as the day-to-day leaders of their projects, partnering closely with Directors and Analysts while maintaining ownership of project execution, insight development, client communication, and overall delivery.

The ideal candidate is a highly organized and intellectually curious researcher with experience managing complex quantitative research studies. Experience supporting technology clients, longitudinal research programs, and/or brand tracking studies is highly desirable.

• Serve as the primary owner and day-to-day leader of research engagements, managing all phases of project execution from kickoff through final delivery
• Independently lead multiple concurrent projects while ensuring timelines, budgets, quality standards, and client expectations are consistently met
• Proactively identify project risks, develop solutions, and navigate complex stakeholder environments
• Coordinate effectively with internal teams, international hub partners, vendors, and operational stakeholders to ensure seamless project execution

• Lead questionnaire development, survey design, sampling approaches, and overall study methodology
• Provide strategic guidance on research design to ensure studies deliver actionable and decision-oriented insights
• Manage and monitor fieldwork, data quality controls, and data processing activities
• Oversee project specifications and ensure research outputs meet the highest standards of quality and rigor
• Apply expertise across a variety of quantitative and qualitative methodologies, with experience in longitudinal studies and brand tracking considered a strong advantage

• Act as a consultant providing clients with expert opinions on study design and results interpretation and leveraging appropriate business acumen to guide them through implications
• Lead the analysis and interpretation of complex data sets, identifying key trends, patterns, opportunities, and risks
• Translate research findings into compelling business narratives that address client objectives and support decision making
• Develop executive-level perspectives, strategic implications, and actionable recommendations
• Support ad hoc analytical requests through direct data interrogation and manipulation
• Demonstrate proficiency with SPSS and related analytical tools to efficiently execute data reviews, answer client questions, and conduct exploratory analyses
• Leverage AI-powered tools and emerging technologies thoughtfully and responsibly to accelerate workflows, increase productivity, enhance analytical depth, and improve the quality of research outputs while maintaining analytical rigor
• Serve as the primary day-to-day contact for clients, building strong working relationships through consistent…