Director of Culinary Services

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Full Time Charlotte, NC, US

2 days ago Requisition

Salary Range: $ To $ Annually

We enrich the lives of those we serve by providing a nurturing environment that fosters joy, purpose, and well-being
. The Sharon at South Park is a continuing care retirement community for senior residents located near the heart of South Park. We are a non-profit long term care facility that offers independent living, assisted living, and skilled nursing care. At the Sharon at South Park our team member's number one responsibility is to deliver compassionate resident care every time! We believe by demonstrating our unifying principles of stewardship, unity, purpose, excellence in service, respect, and beauty this can be achieved daily.

SUMMARY:

The Director of Culinary provides strategic and operational leadership for all culinary and dining services at The Sharon s position is responsible for exceptional resident dining experiences and high standards of food quality, hospitality, nutrition, sanitation, regulatory compliance, financial performance, and team member engagement. The Director leads Culinary Services in alignment with The Sharon at South Park's mission, Guiding Principles, policies, and strategic priorities.

CULINARY LEADERSHIP

Develop and execute a comprehensive culinary and dining strategy aligned with the organization's mission, strategic plan, resident expectations, and wellness goals. Establish measurable standards for resident satisfaction, food quality, hospitality, financial performance, team engagement, and regulatory compliance. Lead innovation in menus, dining concepts, service delivery, technology, and special events.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following (other duties may be assigned):

• Provide overall leadership, direction, and accountability for Culinary Services and all dining operations.
• Model The Sharon at South Park's mission, Guiding Principles, and commitment to excellence in service.
• Lead, coach, develop, and support the Assistant Director, Executive Chef, managers, supervisors, and culinary team.
• Ensure appropriate staffing, scheduling, onboarding, training, performance management, and succession planning.
• Oversee dining venues, resident meal services, healthcare dining, catering, special events, and culinary programs.
• Ensure food and beverage offerings meet standards for quality, taste, presentation, variety, nutrition, temperature, and service.
• Maintain a resident-centered dining program responsive to preferences, dietary needs, and changing expectations.
• Maintain Culinary Services in an inspection-ready condition and ensure regulatory compliance.
• Develop and manage the annual Culinary Services budget, including labor, food costs, purchasing, inventory, and expenses.
• Use resident feedback, financial information, and KPIs to evaluate performance and drive improvement.

CULINARY OPERATIONS & RESIDENT EXPERIENCE

Dining Operations and Hospitality

• Direct day-to-day culinary and dining operations across applicable levels of care and dining venues.
• Collaborate with the Executive Chef on menu development, production standards, food quality, and culinary innovation.
• Maintain a visible presence in dining venues and positive relationships with residents, families, guests, and team members.
• Actively solicit and respond to resident feedback and address concerns promptly and professionally.
• Participate in resident meetings, committees, and forums related to culinary services.

NUTRITION, SAFETY & COMPLIANCE

• Provide leadership and oversight for resident nutrition and dining services.
• Collaborate with registered dietitians, nursing, and clinical leadership to support resident nutritional needs.
• Ensure therapeutic diets, texture modifications, food allergies, and dietary restrictions are implemented accurately.
• Monitor food production, sanitation, purchasing, receiving, storage, inventory, and waste management standards.
• Ensure required food safety, sanitation, infection prevention, emergency preparedness, and workplace safety training.
• Develop and monitor quality assurance and performance improvement initiatives.
• Safeguard food, supplies, equipment, operating funds, and organizational property.
• Partner with organizational departments to address operational needs and risks.
• Represent The Sharon at South Park professionally with residents, families,…