Hospitality and Product Specialist
Listed on 2026-01-12
-
Retail
Customer Service Rep
Position Summary
The Hospitality and Production Specialist role blends retail and production responsibilities, offering hands-on experience in daily store operations, delivering exceptional customer service, and crafting high-quality artisan products, with opportunities for future leadership within our team.
Key Responsibilities- Deliver excellent customer service and product recommendations
- Support store and production operations, including opening/closing, scheduling, and shift coordination
- Fulfill online and resale orders, manage inventory, and coordinate with vendors
- Produce and package body care products, maintaining quality, safety, and cleanliness standards
- Use software to track production runs, materials, and inventory accuracy
- Monitor merchandise and raw material levels, ensuring proper rotation, expiration control, and timely ordering
- Assist with merchandising, seasonal displays, promotions, and events to drive customer engagement
- Collaborate with retail and marketing teams to ensure product availability and support promotions
- Contribute to sales, customer experience, and continuous operational improvement
- Other duties as assigned
- Minimum 2-3 years of experience in retail, customer service, production, or another related field
- Strong communication and interpersonal skills to engage customers and collaborate with team members
- Ability to multitask and adapt in a fast-paced retail/production environment
- Strong organizational skills with attention to detail
- Motivated and eager to grow into a leadership role
- Familiarity with e-commerce platforms or manufacturing software
Equal Opportunity Employer - All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
Seniority level- Entry level
- Full-time
- Customer Service
- IT Services and IT Consulting
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