Senior Specialist - Retail Training; West

## Senior Specialist
- Retail Training (West)
On Store LA Westfield Century City Apply Now Use AI to find out how well you match with this jobJob :
JRDate posted:
10/02/2026

Function:
Retail At a glance:

As a Senior Specialist Retail Training, you will play a key role in shaping the retail training landscape across the West Coast. Based in our LA Century City store, you’ll work closely with Store Leaders, In-Store Trainers, and the West Coast Area Lead to implement impactful learning strategies that drive business results. You will report directly to the Retail Training Senior Lead
- Americas. With an elevated level of autonomy, you’ll oversee training initiatives across a broader territory, independently managing priorities, executing programs, and directly supporting the growth and performance of our store teams. You’ll act as a strategic partner in fostering a high-performance culture through meaningful training interventions, both in-person and via digital platforms, while travelling regularly to stores across your assigned region.

Your team:

You’ll be part of a collaborative regional training team, reporting to the Retail Training Senior Lead Americas and working closely with the Area Lead to drive training excellence across stores on the West Coast. In this role, you’ll be the primary training point of contact for your designated area, partnering directly with store teams, In-Store Trainers, and cross-functional partners to bring global and regional training strategies to life.

You’ll also work closely with other Training Specialists. Your Mission:
* Oversee the end-to-end execution of the area training strategy across West Coast stores, ensuring consistency, alignment, and impact
* Assess store performance, identify capability gaps, and prioritize training needs in collaboration with Area and Store Leaders
* Develop and manage a strategic training calendar aligned with business goals, product launches, seasonality, and customer service excellence initiatives
* Lead the New Store Opening (NSO) onboarding process ensuring seamless organisation, facilitator coordination and powerful delivery- adjusting as needed to maximise impact
* Facilitate high-impact training sessions across formats: in-store, classroom, virtual, and digital (via Digital Training App)
* Design and tailor learning content to local needs, ensuring relevance and scalability
* Monitor training effectiveness through data analysis, store performance metrics, and learner feedback, adapting programs as needed
* Drive and monitor adoption of the digital training platform, ensuring integration into daily retail operations
* Champion and oversee the onboarding journey for new hires (all store leadership levels), ensuring consistent delivery across stores
* Provide ongoing in-store coaching to individuals and teams, developing key behaviors that elevate customer experience and retail excellence
* Lead and mentor In-Store Trainers, providing development opportunities, feedback, and clear objectives to enhance their impact
* Collaborate with cross-functional teams to embed new tools, systems, and programs into daily retail training practices
* Act as a cultural ambassador and change agent for learning and development across your region

Your Story:
* 3–5 years of experience in a retail training manager or area-level L&D role, with increasing levels of responsibility
* Proven track record of leading successful training initiatives across an area with multiple store locations
* Comfortable working autonomously, managing time, priorities, and travel schedules independently
* Skilled in facilitating learning for diverse retail audiences through in-person, digital, and hybrid formats
* Strong data literacy — able to interpret performance metrics and…