Guest Services, Retail

Our company’s strength comes from the spirit and talent of our team. We are always interested in discovering ambitious individuals who have a passion for our creative approach to the industry—because it’s all about the experience® .Explore careers with us and be part of a dynamic team.

Execute with resourcefulness, efficiency, innovation, and curiosity.

Embrace challenges with a relentless work ethic, a self-starting attitude, accountability, and commitment to achieving excellence.

Embody integrity, reliability, and respect, fostering a collaborative environment to help and inspire others in our collective journey to success.

“What I enjoy most about Stark is the opportunity to drive strategy and work closely with our teams to grow and strengthen our commercial operations. It’s rewarding to be part of a company that values collaboration, innovation, a strong sense of family, and delivering results for our tenants and communities.”
— Krista Schill, SVP of Commercial Operations

“Stark is a place where creativity is truly valued. I get to bring ideas to life, work with an amazing team, and help create spaces and experiences that people enjoy. It’s a fun, supportive environment to be part of.”
— Chris Valantasis, Creative Director

“The best part about working at Stark is being part of a team that plays a key role in supporting the company’s operations and growth. It’s a collaborative environment where attention to detail, teamwork, and problem-solving really matter, and I feel like my work makes a meaningful impact every day.”
— Olivia Lakatos, Legal Assistant

The Seasonal Guest Services Representative plays a key role in creating a warm, memorable, and magical experience for visitors during the Holiday Season at Crocker Park. As part of the Guest Services team, you will provide exceptional customer service while supporting various seasonal attractions—including the Guest Services Kiosk, the Holiday Train, and Santa’s Sleigh.

This role requires energetic, friendly, and outgoing individuals who enjoy interacting with guests of all ages, helping visitors navigate the property, and contributing to a festive and welcoming environment.

Essential Functions:

• Greet visitors warmly and provide outstanding service that reflects Crocker Park’s reputation as a premier holiday destination.
• Assist guests with questions, directions, and general information regarding holiday events, attractions, and property amenities.
• Display a courteous, respectful, and professional attitude at all times, fostering a positive guest experience.
• Address concerns with empathy and efficiency; elevate issues promptly when additional support is required.

Seasonal Attraction Operations

• Operate the Guest Services Kiosk, providing information, processing transactions (if applicable), and managing daily activity needs.
• Serve as a Holiday Train Driver, safely operating the train and ensuring an enjoyable experience for riders.
• Assist with Santa’s Sleigh interactions, helping guests with photos, line management, and overall experience coordination.
• Maintain cleanliness, safety, and organization of assigned areas throughout the shift.

Teamwork & Support

• Collaborate with fellow Guest Services Representatives and property management to ensure seamless daily operations.
• Support holiday programming, special events, and seasonal activities as needed.
• Communicate important guest feedback or operational concerns to supervisors promptly.

Other:

• Demonstrate the company’s core values consistently.
• Complete all additional tasks, projects, and responsibilities as assigned by the supervisor or company.

Skills and Experience:

• Previous Guest Services, hospitality, retail, or customer service experience preferred.
• Strong communication and…