Homes Sales Processor - Louisa, KY

Clayton Homes Sales Processor - Louisa, KY

Clayton is a leading single-family, values-driven home builder dedicated to attainable housing, sustainable practices and creating a world-class experience for customers and team members.

As a Sales Processor with Clayton’s retail company, you play a critical role in creating a world class home buying experience. In this role, you coordinate the communication and activities of many parties involved in the purchase, and proactively follow up with all parties for items needed. The sole purpose of this role is to assist customers as they navigate the home buying process, balancing urgency with accuracy.

• Establish ongoing relationships by delivering best-in-class customer service.
• Assist and educate customers throughout the home buying process.
• Act as a liaison between all parties to ensure clear, urgent, and constant communication.
• Coordinate next steps and items required with all parties regarding applications, approvals, settlement, and closing.
• Educate customers on information and documentation requested in the loan application process and obtain cost estimates and purchase details to ensure accuracy and transparency at closing.
• Manage purchase details with all parties involved, ensuring alignment and accuracy for closing.
• Provide prompt, professional communication to keep everyone aligned and moving forward.
• Assist Sales Professionals and customers in gathering and preparing information for application submissions.
• Ensure transparency and accuracy for customers through the closing process.
• Set up and maintain customer files.
• Assist in pre‑close reviews and closings as approved by HC Manager.
• Prepare the Retail company’s portion of the Closing Package.
• Provide frequent updates to the sales team and manager on deals in process.
• Manage all steps in the retail process leading to funding for each customer.
• Protect company assets by maintaining integrity and complying with legal requirements related to selling manufactured homes.
• Participate in sales meetings, company events, marketing promotions, and volunteer events as needed.
• Contribute to a positive team environment.
• Perform other duties as assigned or delegated by the manager.

• Strong verbal communication skills and the ability to enhance relationships, express empathy, focus on education, and set expectations.
• Operate with a high degree of urgency while maintaining attention to detail and accuracy.
• Strong sense of process orientation.
• Ability to create an exceptional experience for customers.
• Self‑motivated and able to manage multiple projects simultaneously.
• Creative thinking and problem‑solving skills.
• Maintain a professional demeanor and appearance.
• Computer skills, including Microsoft Office with strong Excel skills.
• Ability to excel and contribute to a team environment.
• Must be reliable and dependable.
• Excellent organizational and time‑management skills.
• Applicants are subject to a criminal background check and must pass a pre‑employment drug screen.
• Ability to obtain appropriate manufactured home sales licensing as necessary.

• Hourly wage starting at $20.00.

Full‑time team members have flexibility to create their own health, dental, and vision benefits package. Clayton provides a competitive 401(k) program with investment options and company matching for full and part‑time team members after one year, paid parental leave, Employee Assistance Programs, paid time off, paid holidays, paid volunteer time, and more. Additional wellness programs encompass physical, nutritional, social, financial, spiritual, and occupational aspects of life.

Clayton is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.