Service & Repair Sales Executive

Secure and maintain service accounts and repair work and developing and maintaining strong relationships with new and existing customers so that the branch meets annual revenue goals. This position exercises discretion and independent judgement with respect to matters of significance.

Exceed sales goals and quotas by utilizing company tools for service and repair growth and cancellation reduction.

Manage service accounts by visiting customers within assigned territory, to develop ongoing relationships with customers and build an understanding of their needs and wants, including building relationships any associated groups.

Develop capital plans for customers to address their short-and long-term building needs.

Maintain a strong working knowledge of company products by attending training classes and studying factory equipment manuals and supplier information, including developing knowledge of local elevator code requirements.

Prepare repair job proposals by estimating labor and other job costs using estimating software program. For items not in the program, obtain price estimates from suppliers and manually calculate, including reviewing blueprints, surveying equipment and interfacing with operations personnel for additional input and approvals.

Prepare service contract bids, including reviewing blueprints and surveying equipment when necessary and interfacing with operations personnel for additional input and approvals.

Receive and respond to written and oral questions related to quoted repairs and service contracts, including performing follow-up with customers on all service and repair proposals.

Monitor the status of current service contracts by visiting jobsites and customers within assigned territory, ensuring customer satisfaction with service; resolves outstanding issues.

Contact service customers regarding contract renewal prior to contract expiration; advise of price increases if appropriate.

Keep timely, well-organized records of sales activities including but not limited to proposals, bookings, losses and cancellations, using company-provided sales management software.

Utilize systems to perform various tracking functions.

Assist in A/R collection efforts to ensure prompt payment from customers

Conduct customer follow-up on all proposals.

Visit project sites when necessary and work with operations department to ensure customer needs and deadlines are being met.

This job description is not intended to be all-inclusive, and the employee will also perform other reasonably related business duties.

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Education:

Bachelor's, with engineering, construction or related majors a plus

Experience:

Minimum 3 years in related industry sales (elevator service/maintenance)

Requires a valid driver’s license and a satisfactory Motor Vehicle Report.

Local Travel Expectations: 75%

Technical Professional Knowledge

Teamwork and Cooperation

Communication

Customer Service Orientation

Initiative

Performance Motivation

Planning and Organizing

Information Seeking

Problem Assessment

Job duties are performed mainly within an established office environment under normal lighting and climate-controlled tolerances. The noise level in the work environment is usually low to moderate.

Requires prompt, reliable, regular, and in-person attendance at the office to oversee shared services functions and/or employees, normally achieved by working standard business hours. Certain positions will require a flexibility of working hours to meet the demands of the job and the direction of the manager.

The work environments are representative of those an employee encounters while performing the essential functions of this…