Account Manager - Landscaping Industry

Landscape Account Manager

Immediate need for experienced landscaping Account Manager for a full-time position in the Greater Cincinnati/Northern Kentucky area. Opportunity for growth is available. Pay is dependent upon experience. Excellent benefits.

Account managers serve as the primary contact for clients, ensuring that the company has a sustained, long-term, loyal relationship. AMs achieve client satisfaction with the work performed and fully leverage relationships to benefit the client and Creative Image. AMs are responsible for the management of a client portfolio of multiple key clients, focusing on maximizing revenue, growth, and client retention.

• Landscape design experience and proven sales experience in the landscaping industry
• 2+ years' experience in the local marketplace
• Ability to generate customer solutions and proposals that are on point, creative, and that stay consistent with the brand image of the company
• Ability to network with and facilitate the networking of large groups of company personnel with industry and trade contacts within the marketplace
• 2 or 4 year degree in landscape related field, or extensive green industry experience as well as management experience

Client relations

• Develop and maintain long-term, loyal client relationships, which lead to 100% renewals of each account within the customer portfolio
• Develop and maintain a personification schedule, and perform site walk-throughs and formal meetings with customers that ensure high quality and service expectations are met
• Proactively present site enhancement ideas to existing customers
• Lead and facilitate the resolution of customer problems or concerns; proactively assist in resolving issues with customer service when needed
• Focus on developing personal relationships with customers as well as the next level above and below main contact

Sales

• Responsible for maximizing work opportunities and achieving work order sales that meet company goals
• Identify areas of opportunity to increase account growth and drive revenue
• Earn new work through referrals from existing customer base
• Responsible for accurate estimates and takeoffs as needed
• Sell and maintain acceptable gross margins for contract and work orders that meet branch budgets

Production

• Participate in production meeting and assist with overall leadership of office
• Communicate regularly with production personnel to ensure that customer service and production teams are coordinated on serving customers
• Coordinate site visits with production team to assure that consistent and timely site visits occur

Administrative/other

• Complete all required documentation in the sales process (sales reporting, estimates, contracts, work orders)
• Maintain satisfactory days to pay for accounts receivable on assigned accounts (