Business Development Sales Manager

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

• Qualifies incoming convention business leads (10–75 peak rooms) and closes contracts to maximize revenue and drive customer loyalty
• Meets and exceeds revenue goals through prospecting, sales calls, entertainment, and site inspections using persuasive communication
• Identifies and develops opportunities to sell all facets of the hotel to maximize revenue
• Responds promptly to assigned leads and follows through on commitments
• Maintains and grows account base through on-property meetings and identification of repeat business opportunities
• Understands the competitive market landscape and effectively positions offerings against competitors
• Ensures timely and accurate turnover of business for quality service delivery
• Accurately forecasts and reports on sales pipeline

• Must be at least 21 years of age
• Minimum of 3 years of relevant experience as an Executive Meetings Sales Manager, Sales Coordinator, or in Group Reservations
• Bachelor’s degree or 5 years of equivalent work experience
• Strong organizational skills with the ability to meet deadlines and manage time effectively
• Excellent written, verbal, and interpersonal communication skills
• Proficient in Microsoft Word, Excel, PowerPoint, Outlook, and Delphi
• Skilled in negotiation, sales, and influencing clients and guests
• Exceptional customer service skills and a passion for working with the public
• Maintains confidentiality of sensitive information
• Presents self in a professional, pleasant, confident, and well-groomed manner
• Builds and maintains effective working relationships with staff and other departments

• Ability to read and interpret documents such as safety rules, operating procedures, and manuals in English
• Strong verbal and written communication skills to interact effectively with guests, team members, and management
• Capable of conveying information clearly and professionally in high-pressure or fast-paced situations
• Able to understand and respond to guest inquiries, concerns, and feedback with courtesy and accuracy
• Must be able to document incidents, complete reports, and follow written instructions precisely
• Proficiency in communicating policies, procedures, and expectations to team members

• Ability to apply common sense and sound judgment to carry out written, oral, or diagrammed instructions
• Strong problem-solving skills in standardized situations involving multiple variables
• Capable of making quick decisions under pressure while maintaining guest satisfaction and safety
• Able to assess situations and respond appropriately to guest needs, operational challenges, or unexpected events
• Demonstrates logical thinking and adaptability in a fast-paced, high-volume environment
• Must be able to prioritize tasks and manage time effectively during peak…