Customer Sales Team Lead

The Customer Sales Team Lead is the AUMOVIO sales representative focused on positioning and selling all Business Areas products and solutions to Ford. They are responsible for developing the account strategy, acquiring business, and is the key contact at Ford for all BAs’ product and solutions. They will coordinate a consistent approach across all BAs to ensure a rapid resolution of issues and building and maintaining a good customer relationship leading to long-term business growth.

This role will also coordinate, and sometimes lead activities with the global Ford organization, as well as other Ford Customer Sales Managers and other Strategy and Commercial Managers.

THE PERKS

• Immediate Benefits
• Robust Total Rewards Package
• Paid Time Off
• Volunteer Time Off
• Employee Discounts
• Competitive Bonus Programs
• Employee 401k Match
• Diverse & Inclusive Work Environment with 20+ Employee Resource groups.
• Employee Assistance Program
• Future Growth Opportunities, including personal and professional
• And many more benefits that come with working for a global industry leader!

All your information will be kept confidential according to EEO guidelines.

EEO-Statement:
EEO / AA / Disabled / Protected Veteran Employer. AUMOVIO offers equal employment opportunities to all qualified individuals, without regard to unlawful consideration to race, color, sex, sexual orientation, gender identity, age, religion, national origin, disability, veteran status, or any other status protected by applicable law. In addition, as a federal contractor, AUMOVIO complies with government regulations, where they apply, including affirmative action responsibilities for qualified individuals with a disability and protected veterans.

To be considered, you must apply for a specific position for which AUMOVIO has a current posted job opening. Qualifying applications will be considered only for the specific opening(s) to which you apply. If you would like to be considered for additional or future job openings, we encourage you to reapply for other opportunities as they become available. Further, AUMOVIO provides reasonable accommodations to qualified individuals with a disability.
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Core Responsibilities

• Account Strategy

  • Developing overall growth and customer strategy for the Ford account

  • Contributing to the Business Areas' product strategy with focus on product portfolio, road maps, markets and competitors

  • Identifying new business opportunities and innovation fields

  • Identifying potential pre-development opportunities

  • Target setting for sales

• Customer Relationship Management

  • Define and ensure application of customer relationship management (CRM) rules (e.g., Customer satisfaction information)

  • Perform the de-escalation management and manage the corresponding countermeasures

  • Perform the escalation management (customer complaint handling)

  • Develop story-lines for top management meetings and customer events

  • Maintain the overall customer relationship and ensure continuous improvement

  • Organize and execute cross BA project specific customer meetings

• Challenge, drive and guide activities related to Order Intake, Acquisition and Quote Process

  • Guide the Business Areas' pre-acquisition process

  • Identify acquisition opportunities in line with aligned customer strategy

  • Guide the Business Areas' acquisition process (leading to RFI/RFQ)

  • Guide and challenge the Business Areas' in negotiating quotes

  • Drive the customer engagement and escalation management

  • Ensure consistency across Business Areas to collaborate on strategy and identify opportunities to bundle solutions

• Sales Planning and Opportunity…