Market Manager

Johnstone Supply, North America's leading wholesale distributor of HVACR equipment, parts, and supplies, has a great opportunity to join our team. Over the last seven decades, Johnstone has grown into a multi-billion-dollar industry leader with over 470 distributor branches and 6 distribution centers throughout North America. We work with some of the largest companies in the world, including Daikin/Goodman, Bosch, Copeland, Honeywell, Johnson Controls, and Fujitsu, to provide contractors with world-class products, technical expertise, and quality service.

Now is the best time to join Johnstone Supply
. Relationship-building is the key to our success, and it shows in everything we do. The Power of Johnstone is everyone who works with us. Our customers, our partners, and our people.
Johnstone is growing, and so can you.

The Market Manager is responsible for providing the strategic direction of sales and business operations within a defined geographic, multi-branch operation. This includes setting aggressive market and branch sales goals and the active direction setting and management of all operations for internal and external sales teams and warehousing activities. The Market Manager works through her/his direct subordinates which includes outside sales Territory Managers, Branch Managers and select other positions.

The development of the business culture and operational readiness of the market as a whole and each individual branch operation falls under the purview and responsibility of the Market Manager. The Market Manager has responsibility to reach P&L goals set for the entire market and each entity within it. The Market Manager makes formal recommendations for overall market and individual branch goals and objectives to ensure market share, profitability, productivity, and marketing initiatives are in sync with Johnstone’s long and short-term goals and with the overall Johnstone mission.

Essential Job Function
s:

• Creates a business culture within the market of superior customer service that exceeds the customer’s expectations with every visit to a local Johnstone branch.
• Works in conjunction with outside sales Territory Managers and Branch Managers to forecast and determine customer needs. Ensure branch operations and the warehouses are appropriately staffed, trained and in a readiness mode to meet customer’s needs.
• Ensures outside sales and inside sales are knowledgeable of and ready to support established sales programs, hot deals and special marketing promotions in order to attain or exceed sales budgets and profitability.
• Provides information regarding customer buying habits and needs to the executive team on a regular basis.
• Visits key account decision makers and principles with the outside Territory Managers to sell special sales and marketing programs in order to enhance “win-win” partnerships between customers and Johnstone designed to foster long‑term commitments and continued business.
• Holds Branch Managers accountable to ensure all branches within the market are well maintained, clean, organized, staff that is well trained and ready to service customers, and that the appearance of the showroom facilitates sales through excellent merchandising of the breadth and depth of our HVAC/R product line.
• Resolves customer complaints and disputes in a timely, professional manner if such situations escape beyond the Branch Manager level.
• Managing Market Operations:
  Reviews and analyzes business reports daily, by market and by branch, for the purpose of identifying sales by market segment, by customer, by product category etc. in order to spot trends which can be forecasted against inventory levels to ensure our readiness to meet customer’s needs.
• Establishes,…