Parts Advisor

Description

Whether you're on-road, off-road, or on the water, Ridezilla Albany is looking for a full-time Parts Specialist to join our rapidly growing Parts Department. If you thrive in a fast-paced, customer-focused environment and have a race-winning attitude, we want to hear from you!

• Compensation:
  Hourly + Commission
• Environment:
  Fast-Paced & Team-Oriented

The Parts Specialist plays a critical role in delivering an exceptional customer experience by providing accurate parts and accessory guidance, processing sales efficiently, and assisting customers across the Parts, Service, and Sales Departments.

• Strong mechanical knowledge and familiarity with powersports, marine, or automotive parts
• Detail-oriented with the ability to multi-task under pressure
• Must be able to lift 50+ lbs
• Adaptable to new procedures and technologies
• Strong problem-solving skills, able to diagnose issues and provide timely solutions
• Proficient in Microsoft Office Suite (Word, Excel, Outlook) and office technology

• Greet every customer with a helpful, genuine, and professional demeanor
• Answer incoming phone calls promptly, provide accurate information, and direct inquiries appropriately
• Engage with customers in-person, over the phone, and via email to assist with parts inquiries and purchases
• Accurately assist with parts sales for retail, service, and sales department needs
• Recognize upselling opportunities and close on available in-store or special-order products
• Build and maintain relationships with new and existing customers (both individual and commercial)
• Notify customers of any order delays or backorders and provide timely updates
• Parts & Inventory Management
• Process and submit OEM and aftermarket vendor orders as directed by the Parts Manager
• Perform daily, weekly, and monthly inventory tasks to ensure stock accuracy
• Accept and organize special orders and stock items efficiently
• Maintain proper merchandising and product presentation in retail, stockroom, and warehouse areas
• Ship and receive items as necessary

• Ensure accurate data entry of customer information into the dealer management system
• Maintain an organized and presentable workspace suitable for public interaction
• Process end-of-day reports and maintain 100% cash drawer accuracy
• Complete manufacturer training and certifications as required
• Arrive on time for scheduled shifts and maintain a strong sense of responsibility

• Be part of a fast-growing team in an exciting and dynamic industry
• Earn competitive pay with commission opportunities
• Career advancement through ongoing training and manufacturer certifications
• Work in a team-oriented environment where your contributions make a difference

• High school diploma.
• Team oriented, positive attitude, flexible and focused on maintaining a high level of customer service.
• Must work Saturdays.
• Basic Computer Skills