Sales Manager

If you love saying YES and enjoy engaging with the community by leading with ART, 21c Museum Hotels is one of the pioneering examples of bridging the worlds of art and hospitality. We combine a multi-venue contemporary art museum, boutique hotel and a chef driven restaurant to create a unique and welcoming opportunity.

Reports To:

Director of Sales & Marketing(DOSM)

General

Purpose:

The Sales Manageris responsible forgroup room markets for the Corporate, SMERF and Association market segment.

The Sales Manager sells to individual accounts and groupsin accordance withtheobjectivesestablishedin the marketing plan. The Sales Manager will ensure that sales activities and group bookings are focused to yield maximum revenue per available guest room.

The Sales Manager will alsoassistwith marketing efforts as needed.

Specific Responsibilities:

Builds client base through outside sales calls, sales blitzes, cold calling, prospecting, direct mail,networking and referrals.

Conducts site tours,represents the hotel at trade shows and business events, focusing on all markets local and national.

Identifies gap periods (30/60/90 days& beyond), recommends targeted sales & marketing plans to fill,andcommunicateseffectively to ensure proper execution of plan.

Generates maximum revenue in the rooms andcateringdepartments through achievement of specific revenue booking goals in support of the hotel’s established strategies.

Analyzes the hotel's demand segments and sources of business for eachto maximize revenues and profit.

Knowstheprinciplecompetition for each segment and leverages hotel's relative strengths against each.

Delivers the best service,quality and value to every customer, every time.

Personallydemonstratesa commitment to customer service bysolicitingand responding promptly to guest needsand inmeeting expectations.

Maintains effective involvement with key community organizations.

Finalizes contracts for group bookings.

Converses with guest and hotel department heads to plan function details, such as space requirements, time schedule,and food service.

Executes cut-off dates on group bookings.

Maximizes profit andoptimizespace through salesin accordance with established pricing models,exercising good judgment.

Prepares monthly reports as requested by management, such as monthly pace reports, sales inquiry, sales site visits, sales action plan, etc.

Attends weekly meetings:

Revenue meeting withDOSM, Revenue Manager,Sales Team,VPand GM.

BEO meeting with DOSM, F&B team, Rooms team and Sales and Catering team

One on one meeting withDOSM

Other duties as assigned by yourDOSM.

Excellent communication skills, both verbal and written.

Most work tasks are performed independently.

There is minimal direct supervision.

Extensive knowledge of selling strategies and the ability to meet goals.

Complete knowledge of hotel, catering, and event space.

Abletoutilizeproperty adopted for booking, tracking, forecasting, and executingoptimalselling strategies.

Comprehends the group sales processand negotiate accounts.

Analyticallyapproachesproblem solving.

Ableto analyze financial statements and market data.

Desirestoparticipateas part of a team.

Demonstrates self-confidence,energyand enthusiasm.

Presents ideas and information in a concise, well-organized way.

Manages group or interpersonal conflictsituationeffectively.

Manages time well, correctly prioritizing tasks.

Highly visible in areas of responsibility.

Excellent negotiation skillsin order tocreate win-win solutions.

Mustpossesscomputer skills, including, but not limited to, accounting programs,Delphi,Microsoft Word,Exceland Outlook.

Mustpass a background check.

Education/Formal Training:

Bachelor's degree is preferred.

Travel Requirements:

Some local travel to client sites and networking events

Experience:

21c Museum Hotels is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristic. The EEO is the Law poster is available here: http://www
1.eeoc.gov/employers/poster.cfm