Service Engineer - North Carolina & Virginia Job Northern Kentucky USA,Sales

Blaser Swisslube USA was founded more than 40 years ago. Sales activities started 1981 in White Plains (NY), and five years later in 1986 the Goshen production plant opened. Success soon came thanks to competent customer support by the team of sales engineers and machining specialists. Not least for this reason, customers regard Blaser Swisslube as the best firm in this sector on the US market.

Goshen is the Blaser Swisslube headquarters for North and South America.

We're seeking a metalworking industry professional to support our sales team and provide hands-on customer service, product training, and field testing coordination for assigned accounts. The ideal candidate has technical/machining knowledge, strong communication skills, CRM proficiency, and is willing to travel for customer visits and sales meetings.

To coordinate, help coordinate, monitor and conduct product field tests and customer tests
To live the company constitution
To contribute towards improving the productivity of our company

Objective / purpose of the function

To support sales team
To service and support customers
To coordinate, help coordinate, monitor and conduct product field tests and customer tests
To live the company constitution
To contribute towards improving the productivity of our company

Assigned customers – (support the Customer Acquisition Process (CAP), the Retention Management Process and the Recovery Process)

Assist in networking and retaining relationships with strategically important customers
Provide product and service information
Startup existing or new systems either solely or in cooperation and coordination with distributormachines
PracticeVBSS techniques along with acknowledging visit through documented communication to the customer stating mutually agreed objectives and POA
Measure and document productivity gains and improvements (input & output)
Train operators on proper use of product

Maintain and expand relationships within assigned accounts (retain)

Provide hands-on customer service and support
- Monitor and evaluate product condition and recommend POA
Troubleshoot and recommend POA, with support from Customer Service (recover)
Assist Area Managers in field situations as per the instructions of the District Manager
Handle special projects assigned by District Manager.

Participate in Sales Meetings
Assist Distributors, Machine Tool Builders, Machine Tool Dealers in field situations as per
Provide hands-on customer service and support
- Monitor and evaluate product condition and recommend POA
Troubleshoot and recommend POA, with support from Customer Service (recover)
Assist Area Managers in field situations as per the instructions of the District Manager
Handle special projects assigned by District Manager.

Participate in Sales Meetings
Assist Distributors, Machine Tool Builders, Machine Tool Dealers in field situations as perassignment of Sales Director
Perform other tasks as assigned by Management

Field Testing

where applicable in the district
Manage field test accounts as per instructions and guidance of Sr. Application Engineer
Startup machines with BSL test products at assigned field test accounts
Regularly visit field test accounts to measure and monitor test product performance
Generate and complete necessary documentation, track progress
Manage customer expectation and expectation of BSL as it relates to field test accounts
Build and maintain trust-based relationship with field test accounts
Communicate with field test customers on status, coordinate start-ups etc.
Prepare presentations and report field test results for each individual test product

Market Intelligence:

Utilize company CRM system for visit reports, scheduling, managing activities and contactingmanagement
Assist with and attend trade shows and open houses as per assignment of Sales Director

Indicators for the appraisal of achievements

If objectives / purpose(s) of the position were met
Feedback from the sales team on level of support provided
Completion of product field tests

Job Type: Full-Time

Work Location:

Remote in North Carolina or Virginia (USA)

Salary: $60,000 - $65,000

Compensation Disclaimer

The salary range provided for this position represents our good faith estimate at the time of posting. Actual compensation may vary and will be determined based on a variety of factors, including but not limited to the candidate’s geographic location, relevant experience, skills, qualifications, and internal equity considerations. The final offer may differ from the posted range.

Experience in…