Bookstore - Offsite Sales Coordinator

The Offsite Sales Coordinator (0.49

Essential Job Functions for the Offsite Sales Coordinator include, but are not limited to, the following:

• Collaborates with the Store Director, Assistant Director of Marketing, Buyer Team, and other campus partners to develop strategies that reach specific audiences and support overall sales and revenue growth.
• Develops and executes a strategic roadmap for off-site selling locations, events, and initiatives, identifying opportunities for optimization, enhancement, and growth.
• Evaluates the unique needs and opportunities of each off-site location and develops strategies to maximize sales, merchandising, and the customer experience.
• Partners with team members and student staff to ensure off-site operations align with the overall goals and brand standards of the Hope College Bookstore.

• Oversees sales operations for off-site locations and events, including football, basketball, campus hotel, vending, author and Bookstore events, and other special selling opportunities.
• Measures and reports key sales performance indicators and uses data to identify opportunities for increased revenue and improved performance.
• Ensures all off-site selling locations are appropriately stocked, merchandised, and staffed to provide an exceptional shopping experience for customers.
• Works closely with Student Supervisors to ensure appropriate staffing, scheduling, training, and communication for all off-site selling events and locations.
• Identifies customer needs and product opportunities and communicates feedback to the Buyer Team to help inform purchasing and product assortment decisions.
• Effectively manages and prioritizes multiple events, projects, and responsibilities while meeting established deadlines.

• Develops and executes sales initiatives, promotions, and merchandising strategies designed to increase sales and engage customers.
• Creates and captures compelling images and content that tell a story, inspire customers, and build excitement around the Hope College Brand at every customer touchpoint.
• Provides hands on support at off-site selling locations and events to ensure an exceptional customer experience and successful sales operation.
• Regularly evaluates off-site locations to ensure appropriate inventory levels, merchandising, signage, and presentation.
• Monitors sell-through and inventory performance and works with the Buyer Team to identify replenishment needs, product opportunities, and adjustments to product assortment.
• Represents the Hope College Bookstore and Hope College brand in a professional, enthusiastic, and customer-focused manner at all events and selling locations.
• Reviews sales and location performance to identify opportunities for improvement and implements changes that positively impact sales, efficiency and customer satisfaction.
• Ensures off-site selling locations are properly maintained, organized, stocked, and ready for customers.
• Supports the development of student staff by providing training, coaching, encouragement and ongoing support while modeling and promoting exceptional customer service.
• Works closely with Student Supervisors to establish clear expectations, provide feedback, and create a positive and productive student work environment.
• Promotes a culture of inclusion, and belonging for all staff, students and customers.
• Evaluates and improves processes related to off-site sales, inventory, merchandising, staffing and purchasing.
• Identifies opportunities to improve efficiency, increase revenue and enhance the overall customer experience across all off-site operations.
• Performs additional duties and responsibilities as needed to support the business and as directed by their leader.

• High Level of interpersonal skills to work well with a diverse group of team members, customers and suppliers.
• Driven organizational and time-management skills with ability to multitask.
• Thrives in a fast paced environment and meets all deadlines required.
• Ability to connect with different customer demographics and build sales strategies to meet diverse customer needs.
• Computer skills should include:
  Microsoft Word, Excel and Google Suite products.

This position requires remaining in a stationary position for frequent periods of time; uses office machinery such as a computers, printers, copy machines;
Occasionally involves moving items over 10 pounds;…