Commercial Solutions Engineering Leader; Pre-Sales

Manager, Solutions Engineering
- Commercial

Remote
- United States

We are looking for an experiencedManager, Solutions Engineering
- Commercial to lead and grow a high-performing team of Solutions Engineers (SEs) in our Commercial Vertical.

This is a Pre-sales team leadership role, not a software engineering or product development role. The ideal candidate has a proven background in presales, customer-facing technical consulting, or customer-facing solutions architecture, and excels at combining business storytelling and executive presence with their technical expertise.

As a leader, you’ll coach and mentor Solutions Engineers to have value-driven conversations with customers and partners, discover and design compelling solution demonstrations, and develop problem-solving solution architectures to help customers understand how our solutions will integrate into their environment.

You will also collaborate closely with Sales, Product, and Partner teams to accelerate customer adoption, drive revenue growth, and ensure overall customer success. In partnership with the AVP of Sales for the Commercial vertical, you will define and execute a go-to-market strategy focused on acquiring new logos and expanding Talkdesk’s presence within the Commercial segment.

Responsibilities:

• Lead a Solution Engineering team that develops and executes on go-to-market strategies to increase market penetration including driving customer facing activities, hiring, onboarding, and retaining our Solutions team.
• Partner with the HLS Sales leader to lead and drive the HLS business growth through identification of opportunities aligned with Talkdesk solution differentiators and strategic imperatives.
• Bring a growth-oriented Presales perspective to opportunity qualification and pursuit for the HLS team.
• Grow and develop the Global Solutions team. Hire to your team’s growth plan. Identify process and operational improvements for our organization then lead those projects through to success. Set visionary goals for teams that uplevel the entire SE organization.
• Nurture and be the role-model of a positive outlook, can-do attitude and growth mindset, while leading and keeping the SEs motivated in a fast paced and ever changing environment
• You must exhibit leadership qualities that inspire collaboration and trust to influence multiple stakeholders to support Talkdesk’s global sales strategy. You will drive that strategy by building and maintaining strong relationships with a diverse set of internal and external constituencies including senior level executives, sales, professional services, other value add teams in Global Solution Engineering and more. You will co-develop a shared vision with these teams and influence all stakeholder groups as a change agent.
• Partner with internal teams such as Product, Engineering,Support, etc. to assure timely delivery of feature requests, bug fixes and support requests.

Preferred Background:

• At least 3 to 5 years of experience in leading Sales Engineering teams, as a member of the Sales leadership is required
• Strong knowledge of Commercial accounts
• Executive presence and a coaching mentality is a must.
• Knowledge of AI Systems. You must be willing to get AI certification.

Pay Range (OTE Pay): $205,000 - $305,000

Other Types of Pay:

Based on level and role the employee may be eligible for long term incentives in the form of equity and short term incentives of either bonus or commission.

Health Insurance:

Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP).

Paid Time Off:
Talkdesk offers an uncapped paid time off program for exempt employees and an accrual-based program for non-exempt employees; both are subject to manager approval and consistent with business needs.

Paid…