Assistant Communication Supervisor

9-1-1 Assistant Communication Supervisor# Lancaster County## 9-1-1 Assistant Communication Supervisor Apply:
Lancaster County Wide Communications-28 South Charlotte Street, Manheim, PA:
Full time:
Posted Yesterday:
End Date:
October 21, 2026 (12 days left to apply):
JR
- ** Compensation Range:**$52,894.40 - $79,331.20

Our full-time positions come with an array of excellent benefits including comprehensive healthcare coverage, a pension plan, flexible spending accounts and even a tuition reimbursement program.

At Lancaster County, we understand the importance of work-life balance. That's why we offer paid time off for sick, vacation and holidays, an employee assistance program, and family medical leave.
If you're passionate about making a difference, apply today to join us in serving the community!
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* Job Description:

**** JOB SUMMARY
*** An employee in this class has the responsibility to assist in the administration of the telecommunications staff.
* This work requires proper skills in the efficient use and assignment of resources to assure completion of work schedules and tasks.
* Complete projects as assigned by the Communications Supervisor.
* Employee must be able to supervise with fairness, impartiality and tact.
** REPORTING RELATIONSHIPS
*** Work is performed under the general supervision of the 9-1-1 Communications Supervisor.
** ESSENTIAL JOB FUNCTIONS
*** Employee must be able to identify and intervene in high-risk behavior.
* Must perform work that involves multiple priorities, complex and numerous tasks, deadlines, constant communication across organizational boundaries, limited resources, with little if any precedents or guidelines.
* Must perform competent decision making in fast-paced, multi-tasking situations, which will directly impact the systems used by LCWC and the service provided by LCWC.
* Analyze, compose, and maintain performance appraisals for staff members assigned to them.
* Maintains adequate staffing at all times and redeployment of personnel as required allotting time for cross training.
* Provides supervision of staff in accordance with acceptable business practices.
* Responsible for receiving, researching and responding to complaints.
** OTHER SPECIFIC TASKS OR DUTIES
*** Conducts performance appraisals for those employees under his/her charge.
* Must present a proper appearance in accordance with LCWC Handbook Section 4.4.
* Administers action plans and other corrective action, when needed.
* Addresses personnel matters, as assigned.
* Coordinates and monitors 9-1-1 Telecommunicator shift transfers and leave request patterns.
* Completes all associated paperwork regarding telephone system, computer equipment malfunctions and forward to appropriate staff for resolution.
* Ensures staff actions follow established policies and procedures.
* Maintains confidentiality with regards to business conversations, employee information and departmental correspondence.
* Maintains skills as a 9-1-1 Telecommunicator at all call-taking/dispatching positions in the event this individual must work at a dispatch position.
* Other duties assigned by the 9-1-1 Communications Supervisor.
** MINIMUM QUALIFICATIONS
*** High school diploma or GED.
* Three (3) years' experience in a PSAP as a 9-1-1 Telecommunicator III or equivalent position.
* Any equivalent combination of experience and training which provides the required knowledge, skills, and abilities may be substituted year for year.
** KNOWLEDGE,

SKILLS AND ABILITIES

*** Maintains regular and predictable attendance in accordance with LCWC Employee Handbook Section 9.4.
* May be required to work outside of normal business hours to attend meetings or in an emergency situation
* Employee must be able to adapt to an ever-changing work environment and must be…